Visitor Center Front Desk

National Park Service

Job category:

Office
Other
Volunteer

Compensation: RV Site Only

Hookups: Unknown - Inquire

Wi-Fi: Unknown

Pets OK?: Unknown

FROM: https://www.volunteer.gov/s/volunteer-opportunity/a093d000000pXgMAAU/visitor-center-front-desk-sepoct

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ADDRESS: Glen Canyon National Recreation Area; 691 Scenic View Rd.; Page, Arizona 86040

DEPT: National Park Service

DATES: 9/1/2023 – 10/31/2023

DESCRIPTION:

Actively participate in a safe workplace culture.
Greet and introduce park visitors to the site.
Staff front desk providing park and general information to the public.
Be aware, receptive and responsive to visitor needs.
Answer numerous and repetitive questions about the park in a professional manner.
Educate visitors on the regulations of the park and safety concerns.
Track public use and interpretative attendance statistics.
Assist with visitor center opening and closing procedures.
Use telephone to provide information about the park.
Distribute maps, brochures, and other printed materials.
Monitor and keep informational brochures stocked and available to the visiting public.
Handle negative contacts and sensitive topics in a professional manner.
Report all negative contacts to volunteer supervisor.
Use educational and informational capacity when appropriate to gain compliance with park regulations. Do not attempt to enforce any regulations by acting in a law enforcement capacity.
Maintain positive and professional relationships among the staff and public.
Monitor and report safety concerns and accidents/incidents to volunteer supervisor.
Effectively respond to medical and other emergencies within scope of training.
Receive and report lost and found items following park protocol.
Dust and clean common areas of visitor center, exhibits, and outdoor wayside signs.
Provide feedback to supervisor on ways to safely and efficiently improve visitor center and interpretative operations.

QUALIFICATIONS

High-level interpersonal skills (work and communicate well with others)
Experience providing high-level customer service
Acceptable de-escalation strategies/techniques
Ability to work independently with little to no supervision and as part of a team.
Ability to communicate orally.
Ability to stand for long periods of time
Detail-oriented.
Mental awareness and the ability to concentrate for long periods of time.
Ability to research and communicate facts about the resources at Glen Canyon NRA & Glen Canyon Dam.
Enjoy talking with and meeting people.
Ability to effectively deal with stressful situations and repetitive tasks.
Organization and research skills are helpful.

SKILLS

Tagged as: FALL '24