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Visitor Services Assistant

  • Part Time
  • Coolidge, AZ, USA
  • 0* USD / Year
  • Applications have closed

National Park Service

Job category:
Other
Volunteer
Compensation: RV Site Only
Hookups: Unknown - Inquire
Wi-Fi: Unknown
Pets OK?: Unknown

Job Description

FROM: https://www.volunteer.gov/s/volunteer-opportunity/a09t000000ClhllAAB/visitor-services-assistant

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ADDRESS: Casa Grande Ruins National Monument; 1100 W. Ruins Drive; Coolidge, Arizona 85128

DEPT: National Park Service

DATES: 10/14/2021 – 5/30/2022

DESCRIPTION:

Working at the front and/or back desk/patio to provide travel and monument information to visitors, with priority currently being to monitor the number of visitors entering the building during current Covid 19 protocol.

 

Required Knowledge, Skills and Abilities: Ability to provide friendly and effective customer service to visitors. Ability to research and understand Hohokam culture and the Casa Grande and explain it accurately and appropriately to visitors. Familiarity with Southwest culture, visitor travel destinations, and map reading is required. The volunteer in this position must be able to direct visitors to associated sites around the region. Retail skills are beneficial.

 

Must be able to walk around the grounds in warm weather, stand up to 60 minutes directing or controlling traffic or roving and talk with visitors throughout the day.

 

In addition, volunteers presenting interpretive programs will be required to perform in-depth academic research above the “basics.” Interpreters are expected to provide accurate and concise programs that will make the site meaningful to visitors and enable them to understand the significance of Casa Grande Ruins. Interpreters must be able to stand or walk up to 60 minutes at a time and project their voices so that small groups can hear and understand the presentation.

 

Time Commitment:  The volunteer will work at least 8 hours per week except during peak visitation or special events when more hours may be requested. Volunteers living in CAGR RV Park require 32 hours per week. Casa Grande Ruins or the volunteer may cancel their agreement at any time by notifying the other party.

 

Uniforms: A khaki or tan colored shirt or blouse with a volunteer patch, ball cap and nametag supplied by the Monument will be worn while on duty. Brown, tan or beige pants in a complementary color will be supplied by the volunteer and worn with the volunteer shirt. For non-visitor contact duties or duties that may soil the uniform, the volunteer may be granted permission to wear other than the standard uniform on a case by case basis. Close toed shoes will be worn and must not detract from the uniform.

 

Supervision and Evaluation The volunteer will be officially supervised by the Volunteer Program Manager and/or division chief. Technical and evaluation recommendations will be provided by the staff member responsible for the project, with Volunteer in Parks Program oversight by the Volunteer Coordinator.

 

 

DUTIES

Volunteers will currently be working at the front patio area, greeting visitors, answering questions, and monitoring the number of visitors entering the bookstore. If the current Covid 19 situation allows, volunteers may also do some roving of the ruins area, talking to visitors and generally keeping an eye on the area, and with a possibility of tours being given to the public in the future.

 

SKILLS
  • First Aid Certificate
  • General Assistance
  • Photography
  • Public Speaking
  • Visitor Information
  • Working with People
  • Writing/Editing

 

WORK ENVIRONMENT

This position is for volunteers at Casa Grande Ruins National Monument in the city of Coolidge, AZ, in the Sonoran Desert. The position is for the 2021/2022 Fall, Winter, and Spring season. Temperature during this time range from lows in the 30’s to highs in the 80’s or 90’s

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