Other
Job Description
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
Join the Grand Teton Lodge Company for a season, or stay for a career at one/many of our 40+ resorts. From day one, you’ll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, Employee housing, free activities, 40% retail discounts, the chance to grow through Epic Service – our leading training and development program, and wellness benefits to fuel your success.
Job Summary
The Assistant Front Desk Manager is responsible for directly supervising the front desk in addition to monitoring the daily operations of the hotel, as the principal Front of the House Management Representative to guests. Equally as important, they are here to have some fun too!
Job Specifications
- Shift & Schedule Availability: Full Time / Summer Seasonal
- Outlet: Jackson Lake Lodge
- To learn more about our locations – visit Teton Employee – Our Properties
- Housing: Available
- Starting Wage: $42,000
Job Responsibilities include, but are not limited to:
- Must consistently provide legendary hospitality experiences to internal and external guests
- Handles guest complaints and problems and strives for all guests to enjoy their stay
- Provide employees with guidance on how to deal with difficult guests
- Works closely with accounting and activities, group conventions and reservations to exceed guest expectations
- Acts as host to V.I.P. guests per the General Manager or Hotel Operations Director’s special instructions
- Has overall responsibility for the smooth operation of the Front Desk and guest services
- Monitors employee performance and appearance ensure they adhere to quality standards
- Trains front desk employees in standards of service and computer system
- All daily activities are posted correctly on the various notice boards
- Approves all work schedules of their department and makes sure they are properly staffed
- Assist front office manager in creating schedule and managing time and labor
- Commends outstanding performance or takes disciplinary action when necessary
- Conducts daily briefings with Front Desk Agents to discuss priorities, problems grievances, methods of operation, and procedures and policies
- Must have knowledge of and approve all folio payment allowances
- Anticipates guest questions, and is knowledgeable all aspects of GTLC operations, Grand Teton National Park, and the surrounding area
- Thorough understanding of Visual 1 operating system, and the ability to help assist any agent with the system
- Thorough understanding of the Brand Standards for Vail Resorts, and ability to train employees on standards
- Excellent customer service skills
- Always maintains a presence in the lobby at the front desk
- Other duties as assigned
The “must haves” for this position include
- Fluent in speaking, reading and writing English
- Strong communication skills
- Ability to perform well under pressure
- Knowledge of a property management system (Visual One desirable)
- Valid US driver’s license/Successful completion MVR
- Capable of handling moderately strenuous activity
- Must have good organizational skills and possess initiative
We prefer that you additionally have the following skills / experience, but it is not required
- Be genuinely concerned about the environment and recycling
- Have good communication/people skills
- Previous experience in a front desk position
- Previous supervisory experience
What’s In It For You?
- FREE Housing (including linens and all utilities)
- FREE Full Hook-Up RV Sites
- FREE National Park Pass to Grand Teton National Park and Yellowstone National Park
- FREE Participation in guest activities: Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever – living in one of the most picturesque national parks!
- FREE Meal Plan covers 3 meals/day in the employee cafeteria
- Complimentary WiFi
- Complimentary use of Recreation halls and Employee Gym (Climbing Wall)
Before you apply, visit http://www.gtlc.com/employment for detailed information about housing and other information you will find helpful.
This is a summer position. Our season typically runs from May through early October. Candidates must be available to work until the end of the season.
Come capture the “Spirit of the Tetons” in one of the most photographed mountain ranges in North America. Our team returns year after year to ensure that our guests get the most out of our abundant wildlife, breathtaking views, hiking trails, fishing and much more.
We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as staff housing. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 491350