Other
Job Description
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
Join the Grand Teton Lodge Company for a season, or stay for a career at one/many of our 40+ resorts. From day one, you’ll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, Employee housing, free activities, 40% retail discounts, the chance to grow through Epic Service – our leading training and development program, and wellness benefits to fuel your success.
Are you an experienced hospitality professional looking to gain more supervisory experience? Are you interested in working and living next door to Grand Teton National Park? Are you looking for an Experience of a Lifetime? If you answered, “Yes” to these questions, this position is great for you!
Job Summary
The Assistant General Manager is responsible for supporting the directives of the General Manager and maintaining smooth operation of the lodge in the General Manager’s absence. The primary focus of this position is ensuring that all areas of the resort are meeting and/or exceeding the guests’ expectations. The Assistant General Manager is directly and solely responsible for the effective daily operation of the Front Office, and is expected to additionally provide support to the Housekeeping, Dining Room and Corral departments. This position generally works a 50 – 60 hour work week.
Job Specifications
- Shift & Schedule Availability: Full Time / Summer Seasonal
- Outlet: Jenny Lake Lodge
- To learn more about our locations – visit Teton Employee – Our Properties
- Housing: Available
- Starting Wage: $54,000
Job responsibilities
- Train the Front Office employees on the policies and procedures of Jenny Lake Lodge.
- Maintain scheduling and payroll for the Front Office according to business levels and labor budget.
- Ensure that the Front Office Service levels are meeting and/or exceeding brand standards and AAA Four Diamond Standards.
- Coach, council and discipline employees as necessary according to company policies, procedures and brand standards.
- Act as the Manager on Duty in the absence of the General Manager.
- Provide assistance and support to the Executive Housekeeper, Dining Room Manager, Location Chef and Corral Foreman.
- Monitor and respond to guest comment cards.
- Attentively and politely respond to all guest concerns or complaints and follow up to insure the guest has received a satisfactory resolution.
- Respond to all emergency situations at the Lodge and take charge of the situation in the absence of the General Manager or GTLC Security.
- Other duties as assigned
The “must haves” for this position include
- 2 years of Hospitality experience or 2 years of college level education
- 1 year of Supervisory experience
- 1 year of Front Desk experience
- Fluent in speaking, reading and writing English
- Experience with Excel, Word, Windows and Property Management Systems
- Strong communication skills
- Excellent People Skills
- Ability to perform well under pressure
- Valid US Driver’s License
- Successful Completion of MVR
- TIPS certification
We prefer that you additionally have the following skills / experience, but it is not required
- Hospitality Degree
- Luxury Hotel experience
- Be genuinely concerned about the environment and recycling
- Have good communication/people skills
What’s In It For You?
- FREE Housing (including linens and all utilities)
- FREE Full Hook-Up RV Sites
- FREE National Park Pass to Grand Teton National Park and Yellowstone National Park
- FREE Participation in guest activities: Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever – living in one of the most picturesque national parks!
- FREE Meal Plan covers 3 meals/day in the employee cafeteria
- Complimentary WiFi
- Complimentary use of Recreation halls and Employee Gym (Climbing Wall)
Before you apply, visit http://www.gtlc.com/employment for detailed information about housing and other information you will find helpful.
This is a summer position. Our season typically runs from May through early October. Candidates must be available to work until the end of the season.
Come capture the “Spirit of the Tetons” in one of the most photographed mountain ranges in North America. Our team returns year after year to ensure that our guests get the most out of our abundant wildlife, breathtaking views, hiking trails, fishing and much more.
We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as staff housing. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 491332