Summer
Job Description
Responsibilities
Front Desk/Reservation Specialist Job Duties:
• Provide superior guest service either over the telephone or in person, by being enthusiastic, attentive, friendly and helpful. Handle all guest issues with respect.
• Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag.
• Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, and refunds.
• Follow specific KOA cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
• Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by Management for all front office and gift store areas.
• Promote your local attractions, as well as, the KOA system by value card sales and referrals to other KOA’s and being knowledgeable of all national and local advertising and discount programs for the campground, store, other profit center areas.
• Contact other departments or managers (housekeeping, maintenance, activities & food services) when a problem is reported in a timely fashion.
• Answer queries regarding the campground services, fees, dining facilities, activities facilities, and travel directions.
• Assist Merchandising team with stocking shelves, coolers, etc..
• Follow communication protocols with multiple platforms: via email, chat, phones, etc.. with proper grammar and punctuation.
• Work in a fast paced environment.
• Perform all other duties assigned.
Required abilities
• able to stand for long periods of time
• reliable and dependable
• ability to take direction
• Ability to be flexible to changing work environment
• Available to work all shifts including weekends and holidays
• Basic business support and maintenance of equipment/grounds
• Respond to guest criticism and comments in a positive approach
Compensation/Benefits
Rate of pay: $14.70 per hour for all hours worked.
Full hookup back-in sites 30 amp service @ $40 per pay check (paid every 2 weeks)
Store discounts: 20%, Discounted Propane
Use of facility: swimming pool/hot tub, game room, coin-op laundry, dog park, etc.
Position will entail 30-35 hours per week.
Conditions
RV Required
Job Length
Seasonal (4-6 months)
Job Description
Seeking a couple or duo (friends, mother/daughter, etc…) where both people can work in registration.
Come live and work in the beautiful Pacific Northwest just one mile from the Pacific Ocean. Currently seeking fun-loving, family orientated & dependable folks for the 2025 spring/summer seasons.
Astoria/Warrenton/Seaside KOA is a 300 site park with RV sites, deluxe lodging, camping cabins, deluxe tent & rustic tent spots. We have a 120ft indoor activity building w/Movie screen, jumping pillow, putt-putt golf, indoor pool/hot tub, outdoor pool and bike trail! During the summer season our park is extremely busy with full activities and themed weekends.
Wildlife aplenty with raccoons, elk, deer, bald eagles and more! Astoria/Warrenton/Seaside areas have plenty to offer: shopping, fishing, parks miles of beaches and fantastic museums. Directly across the street from our beautiful KOA is Fort Steven’s State park with miles of biking and hiking paths with the Pacific Ocean only a mile walk from our Kampstore! Out our backdoor are the Coastal Cascade Mountains only 30 minutes away! What a paradise to live & work!
Guest Service/Registration: Guest registration, front desk and store point of sale procedures while delivering GREAT guest service. Greet and serve each guest in a fast, efficient and courteous manner. Friendly, helpful and professional guest services, while paying attention to detail when taking reservations or registering guests. Careful and accurate money handling. Must be able to hear and respond over the phone and in a busy environment. Store stocking, dusting, making coffee and store sales. Must be able to stand for long periods of time.