Volunteer
Job Description
FROM: https://www.volunteer.gov/s/volunteer-opportunity/a09t000000CkAt8AAF/visitor-centermuseum-volunteer
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ADDRESS: Cape Hatteras National Seashore; 46375 Lighthouse Road; Buxton, North Carolina 27920
DEPT: National Park Service
DATES: 11/30/2021 – 2/27/2022
DESCRIPTION:
This position is based out of the Hatteras Island Visitor Center and Museum of the Sea at Cape Hatteras National Seashore in Buxton, NC. As team members, volunteers will perform duties to support visitor orientation and services on the grounds of the Cape Hatteras Lighthouse, and a small museum/information center which highlights seashore nature and history. Duties are primarily centered around customer service and administrative support. The volunteer will be supervised by the supervisory district interpreter
- Actively participate in a safe workplace culture.
- Greet and introduce park visitors to the site on the grounds of the Cape Hatteras Lighthouse and museum desk.
- Provide park and general information to the public.
- Be aware, receptive, and responsive to visitor needs.
- Answer numerous and repetitive questions about the park in a professional manner.
- Educate visitors on the regulations of the park and safety concerns.
- Track public use statistics.
- Assist with visitor center and museum opening and closing procedures.
- Operate audio-visual equipment to play park video in visitor center museum.
- Use telephone to provide information about the park.
- Distribute maps, brochures, and other printed materials.
- Monitor and keep informational brochures stocked and available to the visiting public.
- Handle negative contacts and sensitive topics in a professional manner.
- Report all negative contacts to volunteer supervisor.
- Use educational and informational capacity when appropriate to gain compliance with park regulations. Do not attempt to enforce any regulations by acting in a law enforcement capacity.
- Maintain positive and professional relationships among the staff and public.
- Monitor and report safety concerns and accidents/incidents to volunteer supervisor.
- Effectively respond to medical and other emergencies within scope of training.
- Receive and report lost and found items following park protocol.
- Dust and clean common areas of visitor center.
- Provide feedback to supervisor on ways to safely and efficiently improve visitor center and museum operations.
- Ability to work independently with little to no supervision and as part of a team.
- Enjoy talking with and meeting people.
- Ability to communicate orally.
- Detail-oriented.
- Mental awareness and the ability to concentrate for long periods of time.
- Ability to research and communicate facts about the resources at Cape Hatteras National Seashore.
- Ability to effectively deal with stressful situations and repetitive tasks.
- Organization and research skills are helpful.
- Conservation Education
- General Assistance
- Public Speaking
Position is available at Cape Hatteras National Seashore in Buxton, North Carolina.
Work is performed in both a climate controlled office setting and in an outdoor environment, while greeting visitors around the grounds of the lighthouse. Weather on the Outer Banks of NC is notoriously unpredictable and can change quickly. The area experiences thunderstorms, high winds, rain, high heat, moderate cold, tornados or waterspouts, and hurricanes. The site is also home to a number of insects including biting flies, chiggers, mosquitos, sand gnats, and ticks.