Job Description
Hiring 2022. Apply Now!
At Xanterra, we are a welcoming community of employees who work hard, share a passion for the environment, and enjoy creating memorable experiences for our guests in some of the most beautiful places on earth. As southern Utah’s sanctuary, Zion National Park offers extraordinary recreation possibilities. Zion National Park’s 2,000-foot sandstone cliffs and majestic views are world renowned. The Zion Lodge is currently looking for a Night Security Guard/Night Auditor to join our team and help with daily operations. Position would be three nights a week as a security guard patrolling the property, and two nights a week as the Front Desk Night Auditor in charge of running the nightly audit and checking guests in/out.
Don’t have a vehicle? Not a problem. We can pick you up in St. George, Utah.
EMPLOYEE PERKS:
Unlimited Outdoor Recreating – Direct Access to Zion National Parks Restricted Canyon Scenic Drive – Discounted Employee Housing On Location – Discounted Meals – Free Bike Rentals – Free Laundry on Site – 24 Hour Access to Employee Gym – Development and Training Opportunities – Year Round or Seasonal Employment Opportunities – RV Full Hookups Available – Incredible Photography Opportunities – Employee Referral Program $350
Responsibilities
SECURITY:
- Patrol assigned buildings and grounds to observe and identify potential safety/security risks.
- Respond to all intrusion and fire alarms and assist in implementing emergency procedures.
- Respond to medical emergencies and provide care within scope of training.
- Observe, report, and document any violations of policies, rules, regulations, and laws governing the location.
- Perform public safety and protective functions in a courteous and professional manner.
- Project a positive, customer service oriented demeanor when interacting with employees/visitors.
FRONT DESK NIGHT AUDIT:
- Maintain positive guest relations at all times.
- Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.
- Assign guest rooms or cabins, issue keys ensuring guest security at all times and in accordance with Xanterra established guidelines.
- Answer telephones in the specified time frames following proper guidelines, and using correct greetings and telephone etiquette.
- To conscientiously handle Lost and Found items following guidelines established by Xanterra.
- To educate guests on Xanterra environmental policies and procedures.
- Accurately follow cash handling procedures and secure bank at all times.
- Accurately run the night audit process every shift.
- Run and organize reports.
- Help organize group room keys/meal coupons.
- Other duties as assigned.
Qualifications
- Must be 21 years of age or older.
- Have a valid driver’s license and a good driving record.
- Have or be able to obtain CPR, first aid, and AED certification through the American Heart Association. (Training available through Xanterra Parks & Resorts)
- Successfully pass a background check as well as a pre-employment drug test.
- Demonstrate maturity, a professional demeanor, good judgment, diplomacy, objectivity, and sound conflict/crisis intervention and problem-solving skills for managing employee or guest complaints.
- Be able to effectively perform duties in highly stressful or crisis situations and work under pressure without the loss of composure.
- Requires the ability to communicate professionally and effectively with a diverse population of employees and guests.