Job Description
Live. Work. Explore. as a part of our Lodging team in Zion National Park!
As a sanctuary with over 146,000 acres of cliffs, canyons, diverse plant and animal life, and uninterrupted beauty, Zion is a place of peace and refuge. We operate a variety of dining facilities, a retail shop, and the only in-park lodging. For those that live and work in the park, there are endless opportunities to explore the amazing wonders that surround you.
No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests.
We’re hiring a Front Desk Supervisor to Live. Work. Explore. in Zion National Park!
Job Summary:
The Front Desk Supervisor is tasked to help provide excellent customer services at Zion’s historic high volume Lodge. Welcome visitors, check guests in/out, manage POS system, train new employees, and collaborate with other departments.
The Details:
Start Date: ASAP through 12/31/2024
Pay: $15.35/hr
Housing/Meals: Complimentary – private dorm room and free meals
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)
Why Zion National Park?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Zion, and proud stewards of the park.
Life in Zion:
- Employee housing (single-status housing or RV site) and on-site employee meals (cafeteria-style)
- Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth), employee gym
- Bike rentals
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world!
Benefits and Perks:
- Generous benefit package for full-time employees
- Unlimited outdoor recreation opportunities
- Direct access to Zion National Park’s restricted Canyon Scenic Drive
- Exclusive employee discounts in Zion and other Xanterra properties
- $350 Referral Bonus Program
- The adventure of a lifetime!
Responsibilities:
- Reports to the Front Desk Manager in all areas of lodging systems, policies, and procedures.
- Ensures that all complaints are addressed immediately and rectified before the guest leaves Zion Lodge.
- Maintains positive and professional communications at all times, with all persons, face-to-face, via phone, via email, and via radio.
- Trains and supervises front desk personnel.
- Handles all phases of group tour arrivals to provide a smooth and orderly flow of guests. This may include meeting group tour escorts, tour check-in, collecting money and fees, preparing vouchers, and rooming lists.
- Maintains open and positive communications with other departments to ensure coordination and efficiency of hotel activities, functions, and operations.
- Answers inquiries pertaining to hotel policies, services, and reservations for rooms, tour/transportation needs, and outside activities.
- Follows all cash handling procedures per Accounting policies.
- Ensures that all Guest Service Agents follow all cash handling procedures.
- Responsible for a cash bank.
Qualifications:
- Ability to communicate effectively and accurately in a diverse and high-volume environment.
- Prior experience in a management/supervisory role preferred.
- Ability to remain flexible and teamwork-oriented.
- Ability to learn quickly and follow instructions accurately.
- Strong communication and interpersonal skills.
- Prior front desk and cash handling experience.
Physical Requirements:
- The ability to stand for extended periods of time.
- The ability to lift upwards of 15 lbs.
- The ability to work in a high volume/fast-paced environment.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.