Maintenance
Management
Office
Job Description
About ROAM:
ROAM is a venture-backed outdoor hospitality company building a network of boutique campgrounds, each with a focus on environmental sustainability and modern-day amenities. We’re on a mission to deliver best-in-class outdoor hospitality experiences and transform recreational campground development.
About this Position:
We’re looking for candidates with guest services experience who want to continue their career in outdoor hospitality with a growing early-stage company.
This is a full-time travel position that requires an on-site presence at our properties. It’s an ideal situation for someone or a family living full-time in an RV, but we also have alternative housing options.
Our guest services ambassadors are responsible for front-line communication with our guests, issue troubleshooting and resolution, and assisting with the day-to-day operations of our properties.
The best candidates will:
- Be passionate about camping, RVing, outdoor recreation, and environmental conservation
- Care deeply about the customer experience and take pride in providing the best service possible to guests
- Be eager to get their foot in the door at a rapidly growing, eco-conscious outdoor hospitality company
- Be patient and empathetic to our guests who come from all over the country and have different levels of experience with camping and electronic booking systems
- Love process efficiency and seek out opportunities to streamline and simplify our guest services work environment
- Have previous experience working and living as a “digital nomad”
- Be comfortable working at an early-stage company where change and innovation through is welcomed and embraced
- Intend on growing their career in the outdoor hospitality industry
Benefits:
- Salary range: 32-52k
- MacBook, iPhone, and AirPods provided
- Health Insurance
- Accommodations on ROAM properties.
Required:
- Full-time travel through the US on-site at our properties.
- Accurately read, understand, question, and contribute to standard operating procedures.
- Familiarity with using laptops and smartphones for communication
- Detail-oriented for accuracy of data and information
- Treat every guest like royalty.
- Ability to demonstrate empathy
- Effective critical thinking and decision-making skills
- Unequivocal drive for guest satisfaction
Description:
As a Guest Services Ambassador, you will be responsible for the following:
- 100% guest satisfaction is your ultimate objective.
- Book reservations via phone calls, chat, text, and in-person interactions
- Interact and conversate with guests about where they are from, and where they are headed, and provide local and travel recommendations.
- Respond to email and social media inquiries
- Maintain and update CRM with guest interactions
- Resolve and de-escalate any guest complaints or issues in a calm manner
- Be kind
ROAM provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.