Job Description
White Oak Campground in Quarryville, PA is looking for new Reservationists to join our helpful & friendly camp team!
We are located at 3156 White Oak Road Quarryville, PA 17566. Our ideal candidate is a self-starter, motivated, reliable, hard-working, and capable of teaching themselves on a computer (autodidactic learner).
This can be either a Workamping or a Local Position.
A Workamper is an employee who lives on the property in their RV. A Local hire would need to commute to the Campground with their own car, or another form of their own self-organized transportation.
For Workampers
RVs which are not in good exterior condition, or are overly old (~>12 years in age, but exceptions can be made) will not be accepted. If you’re a Workamper & you submit your Application here, you will also need to send a separate email to jobs@whiteoakcampground.com including your First & Last Name & 3 exterior pictures of your RV + Tow Vehicle (if applicable, Motorhomes do not need a Tow Vehicle) attached.
Reservationist Responsibilities
- Greet customers entering and leaving the business *Maintain a clean and tidy work area *Accurately process all cash and credit payments *Work 90% of your time sitting in front of a computer screen *Provide exceptional customer service *Use our Advanced Computerized Reservation System for the booking of Reservations *Checking-In Guests who are arriving at the Park *Check-Out Guests who are departing from the Park *Communicate effectively via our computer System with other employees on the upkeep of Lodging, RV Sites, & Tent Sites *Cash Drawer Management *POS Checkouts for a Camp Store
Reservationist Qualifications
- Strong-willed personality & a fierce adherence to enforcing the park’s pre-written agenda *Ability to collaborate & work well with others in a fast-paced environment *Previous experience as a Reservationist or in any customer service-related field is a plus *Very strong computer skills (Computer knowledge is a necessity, if you cannot operate a mouse & keyboard efficiently, you will not be a good match for this Position) *Very strong fine motor skills (need to be able to type on a keyboard accurately & click a mouse without any impediment) *Basic mathematical skills *Strong attention to detail *Ability to listen and communicate effectively *Familiarity with the campground reservation software Campspot *Familiarity with Google Groups *Familiarity with Google Chat *Familiarity with Google Drive *Familiarity with Google Docs *Familiarity with Google Sheets *Familiarity with Gmail
Reservationist Special Notes
This position requires a happy & easy-going personality. Be prepared to be alone in the Camp Store often & faced with tough questions from campers. You will not know what to do in every scenario you are faced with. You will need to be able to communicate ‘on-the-ground’ developments regarding topics that are above your head to the Park Administration while they are not currently present on the property. This is not a Position intended for someone who would ‘take matters into their own hands’. Due to the nature of the Reservationist’s placement, they need to be effective relayers of information. Mismanagement of vital scenarios (for example, on topics that concern long-term Guests, where there are legal undertones pertaining to the Park) would result in the Reservationist’s termination. The person in this position must be fully aware that they are often viewed as ‘the face of the Park’. And they will be thrown under the bus if they throw the park under the bus, departing from it’s taught policies & rules. You cannot make up your own policies & rules from what you feel is right; it’s your job to enforce the already pre-written agenda by the park.
Compensation
- Local Hire: $16 to $19 /an hour. *Workamper (Couple): $15 to $18 /an hour. *Workamper (Single): $14 to $17 /an hour.
THIS IS A PART-TIME JOB. All our Positions are Part-Time (20 Hours or less maximum per week) If you are seeking a Full-Time Job experience (21+ Hours), you can Apply to both Us & our Sister Park (Mill Bridge Village & Camp Resort) & plan to work 2 Part-Time Jobs at both Campgrounds, thus equally a Full-Time Job. The Hours for this Position max out at 20-Hours per week. We permit doing as little or as many Hours to that maximum that you’d like, to best fit your schedule. We are flexible to work with.
Example of What A Workday Would Look Like
- Open up our Camp Store *Check Phone Voicemails *Take A Method 2 Group Reservation *Take Simple Individual Reservation *Edit A Reservation *Cancel A Reservation *Point-of-Sale Checkouts (Firewood & Ice) *Complete Miscellaneous Tasks *Close up our Camp Store
Available shifts and compensation: Available shifts all days except Sundays. Compensation is $14.00 – $19.00/hour.
About White Oak Campground: White Oak Campground is known & loved for its peaceful camping atmosphere & enchanting old-world aura. Set amidst acres of trees & grassy meadows. Established back in 1969 after being hand-built by a hardened woman named Bessie; White Oak Campground sits atop the crest of a small mountain in Quarryville, Pennsylvania. Many of our sites extend down this mountain, creating an extremely unique landscape to camp on! We hire 2 Positions at our Park: Cashier & Maintenance Man. Prospective Applicants can also apply for the ‘Flex’ Position, which would mean they would be trained for Both Positions (Cashier & Maintenance Man) & they could be assigned Shifts for either Position, some days even doing both positions. We’re always looking for our next Cashier or Maintenance Man; so please do not hesitate to apply early to plan your future seasonal employment! We can accommodate you into a slot on our roster for a later point-in-time. We accept Local hires! (High Schoolers Welcome & Preferred!) Workampers: We accept Singles or Couples! We provide a FREE* 50 AMP FHU Workamper Site for Workampers! (As well as, a salary!) No 1099 contractor hires or “under-the-table compensation”. Positions are W4 salary-based only. *Metered Electric Charges Are Charged Monthly & Are Paid By The Workamper Learn more about us at whiteoakcampground.com.
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