Job Description
The Guest Service Representative is responsible for welcoming guests, receiving, fulfilling and reporting guests’ requests, creating reservations, providing concierge services and recommendations, and checking guests out of the hotel with a level of service that meets or exceeds guest expectations. The GSR is also responsible for keeping the lobby area clean and welcoming.
Job Description:
Provides a warm and welcoming, yet timely, registration process for the guest
Assigns the correct unit, based upon needs and occupancy
Promptly answers phones
Creates/ modifies reservations in the property management system
Provides concierge services to guests looking for activity or dining suggestions
Checks guests out of the property ensuring zero balance on account
Communicate guest requests to housekeeping and facilities team
Provides coffee service in the lobby, if applicable
Keeps workspace neat and tidy, dusts and sanitizes regularly
Routinely completes weekly cleaning checklist to keep the lobby pristine
Tracks and reports maintenance issues; follows up to ensure resolution
Runs and prints daily accounting cash reports ensuring accurate reporting
Collects guest balances in accordance with established payment schedule
Accurately maintains bank for cash drawer using established handling procedures
Audits registration cards and applies ancillary charges as needed
Perform other duties, including: participate in employee meetings, assist other departments on high turn days, complete projects as assigned.
Preferred Qualifications:
1-2 years hotel/restaurant experience
Dependable, punctual, impeccable attendance record
Accurate, attention to detail, service oriented
Strong organizational skills
Positive attitude, strong interpersonal and diplomatic skills
Excellent math aptitude and cash handling ability
Excellent communication and organizational skills.
Professional demeanor
Proficient computer skills, including: Word, Excel and PowerPoint.
Must be able to work on feet for extended periods
Must be able to work a flexible work schedule including evenings, weekends and holidays.
Proof of eligibility to work in the United States
Associates degree in Hospitality Management or related field preferred.
Qualifications:
Education: High School Diploma Preferred
Minimum Job-Related Experience: 6 months
Writing: Frequently writes non-standard responses.
Skills – Computer: Uses basic business/technical programs/applications to perform daily responsibilities
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
401(k)
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Schedule:
Holidays
Weekend availability
Supplemental pay types:
Bonus pay
Ability to commute/relocate:
Crescent, OR 97733: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location