Volunteer
Job Description
FROM: https://www.volunteer.gov/s/volunteer-opportunity/a093d000000j6SjAAI/campground-attendant-w-kerr-scott
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ADDRESS: W. Kerr Scott Dam & Reservoir; 499 Reservoir Road; Wilkesboro, North Carolina 28697-7462
DEPT: U.S. Army Corps of Engineers
DATES: 4/1/2023 – 10/31/2023
DESCRIPTION:
W. Kerr Scott Dam and Reservoir is seeking individuals or couples (preferred) to fill two Campground Attendant positions for Bandit’s Roost Campground and Fort Hamby Campground for the 2023 recreation season.
W. Kerr Scott Dam and Reservoir is seeking 2 individuals or couples (preferred) to fill Campground Attendant positions for the 2023 recreation season from April 1 to October 31. One individual/couple each will be assigned to one of the following campgrounds: Bandit’s Roost Campground and Fort Hamby Campground. Bandit’s Roost Campground is open from April 1 to October 31 while Fort Hamby Campground is open from April 15 to October 15. Attendants must provide their own RV/Travel Trailer and reside on a designated campsite inside their assigned campground during the duration of the season. See amenities in Housing/Amenities section.
Attendants will work a rotating 2-week schedule in which they will work Monday to Thursday the first week and then Tuesday to Thursday the second week. Attendants will work 8 hours per day on their scheduled days. The weekly hours will be 32 hours the first week and 24 hours the second week. The Recreation Ranger will identify the clock hours necessary to provide optimum coverage and services to visitors. Couples do not have to work together but may share hours (i.e., one individual works the first 4 hours then the other individual works the second 4 hours). Attendants are expected to stay on-site as much as possible on their scheduled days. However, it is understandable that attendants may need to leave from time to time to take care of personal business. Attendants shall inform the Campground Hosts when they are leaving for short periods of absence and when they arrive back. For extended absences, the attendants will coordinate with the Volunteer Coordinator or Recreation Program Ranger. See duties in DUTIES section.
When on duty, attendants will:
1. Perform gatehouse operation procedures which include the check in/out of campground guests.
2. Utilize R1S software (REC.GOV) to perform check-in/out.
3. Sell/issue passes (Corps, America the Beautiful, camping, visitor, and day use).
4. Maintain gatehouse in operable condition.
5. Wear acceptable volunteer clothing as uniform.
6. Answer visitor questions regarding recreation opportunities.
7. Conduct checks of campsites, playgrounds, and facilities for cleanliness and safety and perform light general maintenance as needed.
8. Explain reservation procedures to campers.
9. Open, close, and monitor the firewood sheds and ice machines and report low inventory to the provider of services.
10. Perform basic diagnosis and maintenance of issues with amenities (water, electric, plumbing, etc).
11. Assist with promoting and assisting Rangers with interpretive programs.
12. Inform visitors of park rules, regulations, and policies.
13. Collect comment cards and surveys.
14. Relay complaints, compliance issues, overcrowding, and maintenance actions to Park Ranger staff.
15. Promote water safety by assisting with the life jacket loaner program.
16. Assist campers with after-hours assistance when the gatehouse is closed.
17. Assist Rangers and first responders with emergency actions such as traffic control.
18. Actively check campsites for vacancy.
19. Report administratively to the Volunteer Coordinator and functionally to the Recreation Program Ranger.
- Prior camping experience.
- Prior experience with customer service.
- Ability to sit or stand for significant periods of time.
- Friendly, cheerful, organized, and professional manner.
- Basic administrative skills.
- Basic maintenance skills.
- Physical ability to perform assigned duties.
- Desire to meet and interact with people from varied backgrounds.
- Appearance should be neat and reflect positively on the Corps.
- Ability to remain calm in busy situations.
- Visually able to spot safety hazards and take prompt appropriate action to correct in accordance with training provided
- Backpacking/Camping
- Clerical/Office Machines
- Drivers License
- General Assistance
- Hand Power Tools
- Office/Clerical
- Public Speaking
- Visitor Information
- Working with People
Attendants will work both independently and with USACE staff, volunteers, and contractors. Work will be partly indoors when operating a gatehouse and partly outdoors when performing park management duties. Work will involve frequent interaction with adults and children. Climbing stairs/steps may be required on occasions as some areas have multiple levels.
The lake is located within a 15–20-minute drive of restaurants, grocery stores, retail stores, auto and RV repair shops, entertainment venues, and medical facilities. Average high temperatures range from low 70’s to high 80’s with average low temperatures ranging from low 50’s to high 60’s during May to September. On average, Wilkesboro has 213 sunny days and gets 50 inches of rain per year.
Free full hookups (water, electric, and sewer) will be provided in exchange for volunteer service. Dump stations and shower houses are also located in the campgrounds. Internet access is available at the gatehouses and Volunteer Village. Laundry facilities are located at Volunteer Village. A shared golf cart will be available for the Campground Attendant and the Campground Host to make rounds inside the campground on their scheduled days of work.
- General housekeeping
- Slip, trip, and fall hazards
- Electrical hazards
- Equipment operation
- stairs/steps, water
- Yes