Job Description
Delaware North Parks and Resorts is searching for a customer-service focused full-time and part-time Front Desk Clerk and Night Auditors to join our team at Grant Grove in Kings Canyon National Park, California. In this role you will be responsible for night auditor and front desk duties while working.
Minimum pay rate: $17.50 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Weekly pay
Employee assistance program
Training and development opportunities
Employee discounts
Flexible work schedules
Low-cost employee housing
Free shif meal
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
Some locations may implement a vaccination requirement in the future if required by federal, state, or local law.
Responsibilities
Run night audit function, reconcile credit card payments, input sales from other systems and manual sales sheets.
Understand guest folio, explanation of billing and how to make any needed corrections.
Review pending advance deposits and charges.
Check guests in and out of the hotel efficiently.
Quote room rates and room package information.
Post charges for in-house accounts.
Read group resumes and know daily activities of group.
Complete shift closing, drop cash and check payments.
Secure bankat all timesand follow proper cash handling policies.
Answer and direct incoming calls.
Cash handling and accountability; maintain accurate paperwork as it relates to front office operations.
Check and balance the daily figures, post room and tax charges on guest accounts.
Perform other duties as assigned.
Qualifications
Previous experience in cash handling required.
Previous experience in customer service environment preferred.
Good communication skills; ability to communicate with guests and co-workers.
Basic math skills; ability to accurately handle money and count change.
Microsoft Excel experience is a big plus.
Who We Are
Kings Canyon National Park offers some of the most spectacular hiking, backpacking, and photographic opportunities in the United States. We have a variety of on-site housing and RV Sites available for our team members. We also offer associate discounts on food, beverage, and retail.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen – share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.