Job Description
Jackson Hole, WY, US
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
Join the Grand Teton Lodge Company for a season, or stay for a career at one/many of our 40+ resorts. From day one, you’ll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, Employee housing, free activities, 40% retail discounts, the chance to grow through Epic Service – our leading training and development program, and wellness benefits to fuel your success.
The Hotel/PBX Operator is responsible for greeting and connecting incoming calls to their proper destination with timely and friendly fashion. Telecommunications services will be provided with the use of an electronic Dimension 600 PBX console and automated guest message service. Assist all internal and external guests with questions and inquiries. Handle emergency calls and be able to coordinate with all departments across the company. Equally as important, they are here to have some fun too!
Job Specifications:
- Outlet: Jackson Lake Lodge
- To learn more about our locations – visit Teton Employee – Our Properties
- Wage: $16.50 / hour
- Skill Level: Intermediate
The Hotel/PBX Operator responsibilities at Jackson Lake Lodge include, but are not limited to:
- Answer and distribute all incoming calls using the Electronic PBX console. Greets guest according to Grand Teton Lodge Company Brand Standards
- Take and Make guest wake up calls utilizing the Brand Standards
- Through an automated guest message system, process and distribute messages for hotel guests
- Dispatch emergency calls or fire emergencies to Security and/or National Park Service
- Dispatch urgent guest requests to all appropriate departments, and maintain a follow up call log to ensure the task was completed, and then call the guest to ensure satisfaction
- Maintain a pleasant and cordial attitude
- Records all reports of phone maintenance requests and notifies engineering/IT of any difficulties
- Send and receive faxes for guests and staff
- Respond accurately to all phone requests for directions, local information, and any other inquiry
- May be asked to cross- train at the front desk to fully understand the computer system and standards
- Inform the reservations team of any campgrounds that fill up and/or close
- Other duties as assigned
The Hotel/PBX Operator position asks that any candidate be able to demonstrate the following skills or experience:
- Previous experience in an operator position – Preferred
- Experience in hotel operations – Preferred
- Fluent in speaking, reading and writing English – Required
- Strong communication skills – Required
- Ability to perform well under pressure – Required
- Friendly, courteous and passionate – Required
- Knowledge of a property management system (Visual One desirable)
What’s In It For You?
- FREE Housing (including linens and all utilities)
- FREE Full Hook-Up RV Sites
- FREE National Park Pass to Grand Teton National Park and Yellowstone National Park
- FREE Participation in guest activities: Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever – living in one of the most picturesque national parks!
- Complimentary WiFi
- $80/week Meal Plan covers 3 meals/day in the employee cafeteria
- Complimentary use of Recreation halls and Employee Gym (Climbing Wall)
Before you apply, visit http://www.gtlc.com/employment for detailed information about housing and other information you will find helpful.
Come capture the “Spirit of the Tetons” in one of the most photographed mountain ranges in North America. Our team returns year after year to ensure that our guests get the most out of our abundant wildlife, breathtaking views, hiking trails, fishing and much more.
We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as staff housing. www.vailresortscareers.com