Office Volunteer

This position functions within the Division of Visitor and Resource Protection in Yellowstone National Park. The Backcountry Office Volunteer is a uniformed representative of the National Park Service working in a public facing office position. The Backcountry Office Volunteer, while primarily responsible for assisting backcountry campers, will provide assistance to visitors coming into the office with a variety of questions and concerns.

Physical Demands

While primarily an office-based position, there may be opportunities for work in the field. Physical demands may vary depending on the situation.

Work Environment

The National Park Service is committed to providing a respectful, inclusive, safe and engaged workplace, free of discrimination and harassment. The agency is also committed to a workplace where physical safety is a primary concern and all members of the workforce, paid and unpaid, are expected to contribute to a safety culture.

Duties

Serve as a front-line representative for the NPS. Provide current and accurate information and excellent customer service to visitors concerning the NPS area and other surrounding areas of interest. Explain the area’s recreational opportunities, including NPS interpretive services, wilderness/backcountry permits, concession operated facilities and services, campground availability, hiking trails, etc. Distribute maps, brochures, and other printed material,

inform visitors of potential safety hazards, and provide directions and routes of travel.

Ability to deal effectively with a high volume of personal contacts, and provide excellent customer service.

Ability to communicate effectively in order to present information in easy-to-understand

formats that increase understanding of NPS programs, policies, and objectives.

Use automated reservation systems to process routine, simple payments, transactions, and reservations for backcountry permits. Issuing (selling) fishing permits and boating permits.

Explain rules and regulations to reservation holders and disseminate park information.

Research and review backcountry/wilderness permit applications and process reservations, permits,

and fees in accordance with established guidelines.

Process routine backcountry/wilderness reservations, permits, and fees in accordance with clearly established guidelines.

Utilize fee program related technologies and equipment that include hardware, software, and

peripheral devices such as computers, POS equipment, mobile phones,

scanning devices, and reservation systems in accordance with established guidelines.

Scope and Effect

Work contributes to the preservation of Yellowstone National Park’s natural resources and the enhancement of the visitor experience through communication of accurate information.