Job Description
Job Opening for Front Office Staff
Position: Front Office Staff Campground: Oleander Acres RV Resort Location: Mission, Texas
Job Opening for Front Office Staff
Position: Front Office Staff Campground: Oleander Acres RV Resort Location: Mission, Texas
Job Description: We are seeking a dedicated and customer-oriented individual to join our team as a Front Office Staff member at Oleander Acres. As the front office representative, you will be responsible for providing exceptional customer service to our guests, managing reservations, and utilizing the Firefly Campground software to streamline campground operations.
Highlights of this job are there will be no cleaning bathrooms and you will get high-speed internet through Starlink.
Responsibilities:
Greet and assist guests in a friendly and professional manner.
Handle reservations, check-ins, and check-outs using the Firefly Campground software.
Answer phone calls, respond to emails, and address guest inquiries promptly.
Provide accurate and up-to-date information about campground facilities, amenities, and local attractions.
Maintain organized and efficient office operations, including filing, data entry, and record-keeping.
Collaborate with other departments, such as maintenance and housekeeping, to ensure smooth campground operations.
Resolve guest complaints and concerns in a timely and satisfactory manner.
Process payments and maintain financial records using the Firefly Campground software.
Conduct periodic audits to ensure the accuracy of reservations and financial transactions.
Stay updated on campground policies, procedures, and safety protocols.
Assist in coordinating special events and activities within the campground.
Requirements:
Previous experience in a customer service role is preferred.
Familiarity with the Firefly Campground software is essential.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Detail-oriented with a focus on providing exceptional customer service.
Basic computer skills, including proficiency in Mac computers.
Flexibility to work weekends, holidays, and evenings as required.
Knowledge of camping and outdoor recreational activities is a plus.
If you meet the above requirements and are interested in joining our team, please submit a summary of your experience
Thank you for your interest in joining the team!
Best regards,
Salome Welliver Campground Manager