Other
Job Description
The role: As a General Manager (GM) at Spacious Skies Campgrounds, you are an experienced hospitality or tourism professional. You will take full reporting responsibility for your campground. You are a strong leader who can take the vision and make it a reality via measurable and actionable steps, with the ability to coach and motivate a diverse team to success. GM’s take ownership of the operation regardless of whether they have direct control over a variable. They ensure a high level of guest satisfaction while managing sales, costs, and ultimately NOI. The GM reports to the Regional Manager of their region.
You will ensure that all our guests are properly cared for, often before they even arrive! You will be constantly surveying the grounds, looking for areas of focus for repairs or improvements. The GM life comes with the expectation of being on the campground full time throughout the primary camping season. Your hours will be longer and more rigid during the season, and more relaxed during the shoulder/off season, and then you will work with Headquarters on managing any on-site projects, managing phones/emails/sales, and planning the activity schedule for the coming season, among other duties. The GM must be able to live on-site.
Spacious Skies benefits from operating as a collective. While your position is to directly manage one location, it is expected (and looked forward to!) that you will participate in efforts and activity to help grow the brand and operations so we can all continue our leading position competing with industry giants! In some cases, this may include the opportunity for travel to work at a sister campground.
Responsibilities:
- Owning all aspects of your operation, from managing staff, property, buildings, and amenities, to sales, expenses, and all applicable budgets
- Promoting and embodying the Spacious Skies brand, Cosmic Camper loyalty program, sister campgrounds, and our unique position in the space, acting as the face of your location
- Working with HR to lead recruiting, interviewing, performance management, reviews, coaching, training, and succession management
- Working with Camper Care and Marketing teams to align goals and strategy regarding sales, advertising, marketing, tradeshows, and promotional materials
- Create and implement employee incentives to drive goals and objectives
- Working with the Finance team to ensure pricing maximizes profitability and helping develop and manage the expense budget
- Managing deposits and all cash management responsibilities of the campground
- Leading and directing capital expenditures and projects, where applicable
- Performing and/or managing employees and full operations of customer service/sales/front desk/camp store, grounds, maintenance, security, housekeeping, and events/activities functions
- Maintaining a high-performing retail experience including inventory management and procurement
- Ensure compliance with safety regulations and environmental standards throughout the campground.
- Maintain accurate records related to safety inspections and incidents.
- Creating, delivering and managing to work schedules and task sheets
- Monitoring campgrounds for hazards and unwanted guests, including nuisance animals
- Initiating local advertising campaigns in collaboration with the Director of Communications
- Carrying and/or managing the emergency/after hours phone
Other regular campground duties as needed - May manage between 1-30 team members, depending on campground location and time of year
Spacious Skies Campgrounds appreciates your interest in our company as a place of employment. It is Spacious Skies Campgrounds’ policy to provide equal opportunity for employment to all qualified employees and applicants, regardless of race, religion, religious affiliation, ancestry, citizenship status, marital status, familial status, sexual orientation, gender identity, color, creed, national origin, sex, age, disability, or veteran status or any other characteristic protected by local, state or federal law. This policy applies to all areas of employment including recruitment, placement, training, transfer, promotion, termination, pay, and other forms of compensation and benefits. Spacious Skies Campgrounds will provide reasonable accommodations to qualified individuals.
Locations: Maine, New Hampshire, New York, New Jersey, Massachusetts, Virginia, North Carolina, South Carolina, Tennessee, Georgia