Job Description
The Visitor Experience Specialist (VES) Level I position is an entry-level position in GCC’s Retail Department and reports to the GCC Store Manager. The primary purpose of this position is to ensure that every visitor receives world-class service in GCC Retail Stores; to proactively sell products; and to recruit GCC Supporters. The GCC Retail Stores are open every day of the year (including holidays) and hours vary from 8:00 a.m. to 8:00 p.m. Our summer season runs from April through October. Our winter season runs from October to April.
PRIMARY RESPONSIBILITIES
Duties vary with the workload and could include, but are not limited to, the tasks listed below.
Act as an ambassador for Grand Canyon and Grand Canyon Conservancy by proactively greeting visitors, answering questions, and graciously providing information about the Park and GCC
Develop and maintain a broad knowledge of GCC products and proactively assist visitors with product selection and purchases with the goals of upselling whenever possible
Foster stewardship and inspire support for Grand Canyon by informing each visitor of GCC’s supporter and donation programs, and making it compelling and simple for them to become a supporter and donor
Meet or exceed sales and supporter recruitment goals
Ensure retail floor is fully stocked, all store areas including the break-room and offices are clean, and products are merchandised according to GCC guidelines and specifications
Assist store management in ensuring register transactions are processed efficiently
Accurately process sales using a computerized cash register system; reconcile cash drawer
Follow GCC Retail Guidelines for maintaining professional and respectful communication with visitors, NPS, colleagues, vendors, etc.
Support management in maintaining a high level of morale by helping to foster a positive workplace environment
Attend NPS Ranger tours and GCC training programs when possible
Explain Grand Canyon National Park Junior Ranger program to visitors and swear in Junior Rangers who have completed the requirements
GCC CORE VALUES
GCC has identified four core values that represent how we interact with our employees, partners, visitors, supporters, and followers. Our values include:
Integrity: We are honest, respectful, inclusive, caring, and accountable for our actions. We operate at a high level of excellence, utilizing our resources to their best and fullest potential.
Education: We are a dynamic learning organization uniquely positioned to cultivate the awe of the Grand Canyon.
Service: We embrace our role as a valued partner of the National Park Service at Grand Canyon National Park and will provide the highest level of excellence in every interaction with employees, partners, visitors, supporters, and donors.
Connection: We foster a sense of wonder and adventure for the Grand Canyon.
WORKING CONDITIONS
Standing for long periods, up to eight hours each day
Frequent, extended periods of repetitive hand motion required by the operation of a computerized cash register system
Reaching and bending while cleaning and stocking
Lifting book boxes weighing as much as 40 lbs.; pushing carts of product weighing up to 100 lbs.
Moving stock on hand trucks weighing up to 100 lbs. From delivery vans, in some cases over rough surfaces, stairs, or inclines, and through varying weather conditions
Ability to work at elevations more than 7,000-9,000 feet above sea level
Walking to restroom facilities located in buildings other than the Park Store
TOTAL COMPENSATION
This is a Seasonal, non-benefit eligible, non-exempt position. Starting wage for this position is 15.00 per hour. An RV is required for this position as housing is unavailable; full hook-up sites are available. The RV site is $50.00 per month.
Grand Canyon Conservancy is an Equal Opportunity Employer
MINIMUM QUALIFICATIONS
1-year customer service/retail experience
1-year cash handling experience
Basic computer skills
Willingness to work a flexible schedule based on business needs, including evenings, weekends, and holidays in any of GCC’s Park Stores
PREFERRED QUALIFICATIONS, SKILLS, AND CHARACTERISTICS
Passion for Grand Canyon National Park and the mission of GCC
Enthusiasm for driving sales and recruiting supporters
Ability and desire to consistently provide outstanding visitor service
Ability to work as a team player in a fast-paced environment
Ability to exercise good judgment
Ability and desire to effectively interact with visitors and colleagues, demonstrate enthusiasm, and maintain a positive attitude
Working knowledge of, or ability to learn a computerized cash register and payroll system
Ability to promote and maintain a positive work environment