Front Desk Assistant Manager
Xanterra Travel Collection / Glacier National Park Lodges
Job Description
At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests.
We’re hiring Front Desk Assistant Managers to Live. Work. Explore. this summer!
Job Summary:
Assists the Front Desk Manager with training and supervising guest services operations, including front desk and bell staff on a daily basis.
The Details:
Position Type: Seasonal
Season Dates: Late-April through mid- to late-September 2024 (exact dates vary by location)
Pay: $16.45/hr
Schedule: Typical schedule is 45 hours/per week (may include weekends, evenings, and holidays)
Why Glacier National Park?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are an authorized concessionaire in Glacier, and proud stewards of the park.
Life in Glacier:
- Free Employee housing (dormitory-style or RV site) and on-site employee meals (cafeteria-style)
- Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth)
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world!
Benefits and Perks:
- Free Glacier National Park season pass
- Free Red Bus Tours (as available)
- Exclusive Retail and Dining discounts in Glacier
- $350 Referral Bonus Program
- Access to 745 miles of hiking trails, hundreds of clear lakes for kayaking, and amazing wildlife
- The adventure of a lifetime!
Responsibilities
- Assists the Front Desk Manager with training and supervising guest services operations, including front desk and bell staff on a daily basis.
- Preparing schedules according to hotel business demands and within the structure of budget.
- Assists with check-in, check-out, responds to guest requests and complaints.
- Train staff of detailed knowledge about the hotel’s services and hours of operations.
- Responsible for daily guest room blocking and guest requests are handled.
- Follow Company and departmental environmental practices, safety practices, and policies and procedures
- Other duties as assigned.
Qualifications
- Possess background in hospitality or sales management.
- Possess excellent leaderships skills and ability to supervise and train the staff members.
- Must be flexible and adaptable to different changes and have good decision making skills.
- Knowledge of Opera property management software (PMS).
- Knowledge of basic math skills.
- Ability to demonstrate excellent organization and time management skills, goal oriented, and strong interpersonal communication skills and should be able to handle pressure situations.
Physical Requirements include:
- Ability to lift and carry up to 15 pounds.
- Stand for up to eight hours per shift.
- Requires bending, stretching and reaching throughout a shift.
- Working safely with required chemicals.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.