Job Description
Live. Work. Explore. as a part of our Lodging team in Zion National Park!
As a sanctuary with over 146,000 acres of cliffs, canyons, diverse plant and animal life, and uninterrupted beauty, Zion is a place of peace and refuge. We operate a variety of dining facilities, a retail shop, and the only in-park lodging. For those that live and work in the park, there are endless opportunities to explore the amazing wonders that surround you.
No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests.
We’re hiring a Housekeeping Supervisor to Live. Work. Explore. in Zion!
Job Summary:
This role will oversee and coordinate the daily operations, training, and motivation of our housekeeping and laundry staff. The successful candidate will ensure that our facility is clean and well-maintained and that all guests receive the highest quality of service.
The Details:
Position Type: Full-Time, Year-Round
Start Date: ASAP
Pay: $15.35/hr
Housing: Complimentary Single Status Dorm Room OR RV Site (Self-contained RV with toilet and shower that is no more than 10 years old)
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)
Why Zion National Park?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Zion, and proud stewards of the park.
Life in Zion:
- Employee housing (single-status housing or RV site) and on-site employee meals (cafeteria-style)
- Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth), employee gym
- Bike rentals
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world!
Benefits and Perks:
- Generous benefit package for full-time employees
- Unlimited outdoor recreation opportunities
- Direct access to Zion National Park’s restricted Canyon Scenic Drive
- Exclusive employee discounts in Zion and other Xanterra properties
- $350 Referral Bonus Program
- The adventure of a lifetime!
Responsibilities:
- Maximize guest service.
- Ensure an attractive and clean facility for guests in rooms and all public areas, including offices and supply closets.
- Determine specific work assignments for room attendants and support staff according to the staffing guides and occupancy rate.
- Monitor the progress of housekeeping employees each day:
- Cleaning to standard, finishing in a timely manner, comfortable with their job, etc.
- Fully train all staff members.
- Keep payroll budgets for housekeeping employees in line with the budget, reporting the daily and weekly reports accurately.
- Make sure all housekeeping employees are in uniform each workday.
- On a timely basis, make sure employees have quality control training as needed.
- Initiate corrective action; retrain, coach, and discipline, as necessary.
- Enforce correct use of chemicals and equipment as trained.
Schedule daily special cleaning projects for room attendants and inspectors. - Coordinate linen handling such as daily inventory and sorting, weekly and monthly inventories; clean linen distribution, soiled linen collection, storage room organization and security, and proper cart loading and security.
- By 4:00 pm daily, ensure that all rooms are reported to the front desk as ready.
- Comply with and ensure compliance with key security procedures.
- Follow Rooms Department instructions on opening and closing procedures.
- Provide timely, weekly work schedules and post at least three (3) days before the start of the new workweek.
- Provide timely mid-season and final written evaluations of all housekeeping personnel. Solicit input from inspectors and assistants.
- Provide accurate and timely room histories and capital improvement requests.
- Verify payroll hours on a daily and weekly basis for all housekeeping personnel.
Qualifications:
- 1 or more year(s) previous supervisory experience in a housekeeping or hospitality setting preferred.
- Effective organizational, problem-solving, and interpersonal skills required.
- Effective time management skills required. Must have the ability to organize a team to promote efficiency, and monitor progress and quality control.
- Able to work independently and as part of a team.
- Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
- Knowledge of Microsoft Office preferred.
- Excellent customer service skills.
Physical Requirements:
- Lifting/carrying up to 50 pounds as needed throughout the day.
- Frequent lifting and carrying of supplies and linens sporadically throughout the day.
- Making beds, bending, kneeling, stretching, and reaching as needed for up to 8 hours per shift.
- Standing for long periods of time, frequent walking up and down stairs, as well as in outdoor areas sporadically throughout the day.
- Pushing a hotel or laundry cart up to 50-75 pounds as needed.
- Working safely with required chemicals, using Personal Protective Equipment as required.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.