Job Description
As the Front Desk Attendant fulfills a variety of customer service needs in support of successful operation of Deserts Edge RV Resort. Reporting to the Campground Manager, this individual works closely with maintenance, groundskeeping, and pool staff and volunteers to provide the park’s overnight guests with the most enjoyable experience. As the face of the park, it is important that the Front Desk Attendant treats all visitors with kindness, empathy and respect at all times.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide a seamless check-in process for campground guests by compiling check-in packets in advance, collecting any payments owed, taking reservations, and explaining park operational changes that may impact the visitor experience.
- Assist future guests with reservations via phone and email as well as respond to general inquiries about the park.
- Check guests in and out for their reservations.
- Enforce all rules and regulations in and around the resort.
- Build a high-level of proficiency with the reservation system (FireFly).
- Use conflict resolution strategies to provide solutions to dissatisfied guests, referring high-level issues to management as needed KNOWLEDGE, SKILLS AND ABILITIES.
- Communicate clearly and effectively with the ability to prepare and present accurate reports via use of email, Word, and Excel.
QUALIFICATIONS
- MUST have 2 + year experience working in a RV Park.
- MUST have 2 + years previous hospitality experience.
- Must possess a high school diploma or equivalent.
- Successfully multitask in a fast-paced work environment while collaborating with fellow employees and senior management.
- Ability to use problem solving, conflict resolution, and time management skills.
- Possess a valid driver’s license.
- Previous customer service experience preferred.
- Strong written and verbal communication skills
- Ability to work well under pressure in a fast-paced environment and work cohesively as part of a team.
- Ability to learn quickly and follow instructions accurately.
BENEFITS:
- Hourly Pay: $17.50 – $20.00 an hour depending on experience
- Paid Time off
- Bonus based on Performance
OTHER BENEFITS:
If you have your own RV and meet the parks requirements, we can compensate you with:
- RV SITE –Full Hook-Ups & Electric
Deserts Edge RV Resort are proud to encourage and support an environment where everyone can be a successful team member as their true authentic self. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Types: Full-time, Part-time
Pay: $17.50 – $20.00 per hour
Expected hours: 35 – 40 per week