Housekeeping / Cleaning
Maintenance
Job Description
About ROL
ROL is a venture-backed outdoor hospitality company building a network of unique campgrounds, each with a focus on environmental sustainability and modern-day amenities. We’re on a mission to deliver best-in-class outdoor hospitality experiences and transform recreational campground development.
About this position
We’re looking for candidates with guest services experience who are familiar with the outdoor hospitality industry.
This is for a part-time seasonal position for 25/hrs per week. This position is for an on-site guest service ambassador at our property in Almond, NC.
Our guest services ambassadors are responsible for front-line communication with our guests, troubleshooting and resolution of issues, and the day-to-day operations of our properties.
The best candidates will
- Have their own recreational vehicle.
Be passionate about camping, RVing, outdoor recreation, and environmental conservation
Care deeply about the customer experience and take pride in providing the best service possible to guests
Be patient and empathetic to our guests who come from all over the country and have different levels of experience with camping and electronic booking systems
Be comfortable working at an early-stage company where change and innovation is welcomed and embraced
Have an interest in growing their career in the outdoor hospitality industry
Description
As a Guest Services Ambassador, you will be responsible for the following:
- Maintain property appearance and cleanliness
Empty fire pits and trash cans throughout property
Clean bath houses, laundry, and office spaces daily
Monitor check-in/check-out of guests
100% guest satisfaction is your ultimate objective
Assist guests with local recommendations and retail purchases
Enforce property rules and guidelines, when necessary
Communicate guests and maintenance issues to your supervisors
Required
- Willingness to work in all weather conditions.
Familiarity with using laptops and smartphones for communication
Detail-oriented for accuracy of data and information
Treat our properties like your home and your mother-in-law is visiting
Take care of guests like family
Able to lift up to 50lbs
Ability to de-escalate and/or resolve guests complaints or issues
Effective critical thinking and decision-making skills
Unequivocal drive for guest satisfaction
Compensation
- 30/50amp site accommodation if needed
Paid biweekly hourly rate $15/hr
ROL provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.