Job Description
Are you a customer service rockstar who excels at interacting with guests both in-person and over the phone? Do you feel at ease navigating computer systems and have prior experience in a customer-facing role? We are seeking a Reservation Specialist who embodies a laid-back demeanor, but with a self-starter mentality and strong motivation to succeed. If you consider yourself smart, sociable, and comfortable working weekends and holidays, this could be the perfect opportunity for you. Join our team and showcase your exceptional customer service skills in a dynamic environment where your talents will shine!
Duties Include
- Process campground reservations: This includes fielding phone calls, emails, or walk-in requests, collecting guest information and payment details, and confirming availability and booking campsites according to guest preferences (e.g., size, proximity to amenities). Update reservation systems and modify bookings as needed based on cancellations or changes.
- Assist guests with inquiries: Provide information about the campground, amenities, local attractions, and answer any questions guests may have during their stay. Communicate with maintenance staff regarding any repairs or upkeep needs within the campground.
- Maintain office & camp store: Process and put away mail for campers, handle general housekeeping duties within the office space, restock supplies and make stock lists for the camp store based on inventory levels and guest demand, and complete any other administrative tasks assigned by the campground manager.
- Provide excellent customer service: Ensure a positive and welcoming experience for all guests by addressing concerns promptly, resolving issues efficiently, and maintaining a friendly and helpful demeanor.
We are hoping to have you start asap and stay with us at least 3 to 4 months or longer. Hours are flexible but ideally we can have you work two 10 hour shifts a week. Approximately 20 hours per week
What you get
- Free RV Site with sewer, water, and electric!
- Monthly Bonuses
- Private hardwired internet
- Cable
- Laundry
- Propane
- Free snacks and drinksAbout Travelers Campground
Where it feels like home and the animals roam!
With the University of Florida only 25 minutes away – Traveler’s is a favorite for students, family, and football fans alike. Traveler’s is home to dozens of rescue farm animals and exotic birds. While exploring our campground keep an eye out for macaws, pigs, emus, donkeys, chickens, goats, and more. It’s no secret we love animals so don’t leave the dogs at home. Bring them along to play in our spacious dog parks and make use of several clean up stations across the campground for your convenience. Alachua county is where nature and culture meet. Adventure-junkies can find 5 state parks and over 6 popular swimming holes all less than a half-hour away. Kayak the pristine Ichetucknee or float around the popular Ginnie Springs. See wild bison and gigantic alligators at Payne’s Prairie Preserve.
Schedule:
10 hour shift
8 hour shift
Holidays
Weekends as needed
Weekends only
Supplemental pay types: Bonus opportunities
Please send resume to office@travelerscampground.com