Assistant Manager

The Assistant Manager at Edge of the Desert Short-Term Rental supports the Property Manager in overseeing daily operations, guest relations, and property maintenance to ensure a high-quality experience for guests and efficient management for owners. This role combines administrative, operational, and customer service responsibilities specific to the short-term rental industry.

Key Responsibilities

• Serve as the primary point of contact for guests, responding promptly (within 2–5 minutes) to inquiries, booking requests, and guest concerns.
• Review guest communications for opportunities to upsell services or extend stays to drive company revenue.
• Manage guest check-ins and check-outs, ensuring a seamless arrival and departure experience.
• Coordinate cleaning schedules, maintenance requests, and repairs with vendors and service providers to maintain property standards.
• Conduct regular property inspections to ensure compliance with safety, cleanliness, and quality standards.
• Handle guest reviews and feedback, resolving any complaints or issues in a timely and professional manner.
• Maintain accurate records of reservations, payments, expenses, maintenance requests and resolutions, and vendor invoices.
• Supervise cleaning and maintenance staff as needed.

Administrative Duties

• Manage calendars for property availability, cleaning, and maintenance.
• Process guest payments, security deposits, and refunds as required.
• Maintain organized digital and physical files for guest bookings, vendor contracts, and compliance documents.
• Oversee cash management and the maintenance of laundry and vending areas.

Skills & Qualifications

• Previous experience in property management, hospitality, or short-term rental operations preferred.
• Strong verbal and written communication skills; ability to interact professionally with guests, vendors, and team members.
• Excellent organizational and time management abilities; capable of multitasking and prioritizing tasks effectively.
• Proficiency with property management software and online booking platforms (e.g., Airbnb, Hostaway).
• Ability to work flexible hours, including weekends and holidays, as required by guest needs; on-call availability as needed.
• Knowledge of local short-term rental regulations is an asset.
• High school diploma or equivalent required; further education in hospitality or business is a plus.

Reporting Structure

• Reports directly to the Property Manager.

Work Environment & Expectations

• On-call availability during working hours to respond to guest and property needs within a reasonable timeframe (within 5 minutes, 7am–10pm).
• Professional appearance and demeanor when interacting with guests and vendors.
• Commitment to delivering exceptional guest experiences and maintaining property standards.

Tagged as: Couples / Duos, Pay/Wages, Single / Solo, Year-round