Other
Job Description
FALL 2021
ADDRESS: Fort Raleigh National Historic Site, North Carolina
DEPT: National Park Service
DESCRIPTION
Join the staff at Fort Raleigh National Historic Site in the beautiful Outer Banks of North Carolina and help connect visitors to the story of the Lost Colony, Freedmans’ Colony during the Civil War, and other associated stories.
This position is based out of the Lindsay Warren Visitor Center at Fort Raleigh National Historic Site. As team members, volunteers will perform duties to support the interpretive operations and mission of the park. Visitor center and information desk duties are primarily centered upon customer service.
DUTIES
Actively participate in a safe workplace culture.
Greet and introduce park visitors to the site.
Staff front desk providing park and general information to the public.
Be aware, receptive and responsive to visitor needs.
Answer numerous and repetitive questions about the park in a professional manner.
Educate visitors on the regulations of the park and safety concerns.
Track public use and interpretative attendance statistics.
Assist with visitor center opening and closing procedures.
Operate audio-visual equipment to play park video in visitor center auditorium.
Use telephone to provide information about the park.
Distribute maps, brochures, and other printed materials.
Monitor and keep informational brochures stocked and available to the visiting public.
Handle negative contacts and sensitive topics in a professional manner.
Report all negative contacts to volunteer supervisor.
Use educational and informational capacity when appropriate to gain compliance with park regulations. Do not attempt to enforce any regulations by acting in a law enforcement capacity.
Maintain positive and professional relationships among the staff and public.
Monitor and report safety concerns and accidents/incidents to volunteer supervisor.
Effectively respond to medical and other emergencies within scope of training.
Receive and report lost and found items following park protocol.
Dust and clean common areas of visitor center, exhibits, and outdoor wayside signs.
Rove park grounds and provide informal information, orientation, and/or interpretation to visitors.
Provide feedback to supervisor on ways to safely and efficiently improve visitor center and interpretative operations.
QUALIFICATIONS
Ability to work independently with little to no supervision and as part of a team.
Ability to communicate orally.
Detail-oriented.
Mental awareness and the ability to concentrate for long periods of time.
Ability to research and communicate facts about the resources at Fort Raleigh NHS.
Enjoy talking with and meeting people.
Ability to effectively deal with stressful situations and repetitive tasks.
Organization and research skills are helpful.
SKILLS
Conservation Education
Office/Clerical
Visitor Information
WORK ENVIRONMENT
Work is performed mainly in a climate controlled office setting. Outer Banks weather is notoriously unpredictable and can change quickly. The area experiences thunderstorms, high winds, rain, high heat, moderate cold, tornados or waterspouts, and hurricanes. The site is also home to a number of insects including biting flies, chiggers, mosquitos, sand gnats, and ticks.