Job Description
At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, and competent people who share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park. You will play an essential role in providing warm and friendly hospitality to all our guests.
About Glacier National Park:
Glacier National Park encompasses more than 16,000 square miles of largely wilderness area and is known for its seemingly endless acres of rugged and breathtaking landscapes. Glacier National Park was established in 1910 and stands today as a monument to wild natural places.
As part of the Crown of the Continent ecosystem, the park includes 175 named mountains, 762 lakes (130 named lakes), 200+ named waterfalls and 25 named glaciers, as well as 1,000 plant species, and hundreds of animal species.
Just as the landscape and wildlife are part of the heritage of Glacier National Park, so are the historic lodges and classic Red Buses and their drivers known as “Jammers.”
The Xanterra Travel Collection is the authorized Concessioner, so you are not only joining the Glacier National Park team – you are also joining the larger Xanterra Travel Collection family that prides itself on offering a world of unforgettable experiences, to our employees and our guests. We encourage our seasonal employees to transfer between properties and reap all of the benefits & perks that we have to offer. To learn more, please visit www.xanterrra.com/careers.
What You Are Looking For:
- Are you interested in working and living in Glacier National Park?
- Are you looking to make life-long friends with people from all over the world?
- Do you have a positive attitude and solid work ethic?
- Do you thrive in a fast-paced, exciting work environment?
- Are you seeking upward mobility and growth opportunities?
- Are you looking to gain experience in tourism & hospitality operations?
If you answered, “Yes” to these questions, a job in Glacier is ideal for you!
The Details:
Positions start May – June 2021 and extend through mid- to late-September (dates depend on Location).
- Start Date: May – June, 2021
- Employment Type: Full Time, Seasonal (ideally full season or early/late season)
- Schedule Varies: 32 to 45 hours per week.
- Perks include:
- On-Site meals (cafeteria style) and lodging (dormitory-style or RV site)
- Wi-Fi (limited bandwidth) and laundry facilities provided
- Free Red Bus Tours (as available)
- Exclusive Retail and Dining discounts in Glacier
- The adventure of a lifetime!!
Responsibilities
A day in the life of the Concierge
- Coordinates drivers and concierge at each location, responsible for daily lineup of drivers, checking for proper uniform, grooming, etc. Posts driver dispatch lineups and manifests.
- Dispatches and receives all busses leaving or arriving at each location.
- Addresses requests for information and complaints and handles appropriately to answer the guest’s complaint or request to the satisfaction of the guest.
- Makes and files all daily Transportation/Information Desk reports.
- Quotes cost of fares, issues tickets and receives payment. Responsible for balancing cash and credit card transactions and night audit.
Qualifications
Essential Skills and Knowledge:
Our Concierge must be knowledgeable of the National Park and all of its facilities and activities so that information given to guests is informative and accurate. This position must have the ability to communicate effectively, both orally and in writing, with immediate staff and all levels of management within the company. Concierge must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers; be able to handle guest concerns in a professional and tactful manner; use tact and discretion due to exposure to confidential matters; and be team oriented.
Physical Requirements:
- Must be able to sit, stand, stretch, bend for up to a 10 hour day.
- Must be able to work in sub-zero weather for a short period of time.
- Must be able to work at a desk within a historic hotel or lodge.