Volunteer
Job Description
FROM: https://www.volunteer.gov/s/volunteer-opportunity/a09t000000CAZLDAA5/interpretation-volunteer
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ADDRESS: Cape Hatteras National Seashore; 46375 Lighthouse Road; Buxton, North Carolina 27920
DEPT: National Park Service
DATES: 8/1/2021 – 10/1/2021
DESCRIPTION:
This position is based out of either the Bodie Island or Hatteras Island District within Cape Hatteras National Seashore. As team members, volunteers will perform duties to support the interpretive operations and mission goals of the park. Duties are primarily centered upon customer service and administrative support.
DUTIES
· Actively participate in a safe workplace culture.
· Educate visitors on the seashore’s natural and cultural resources around the historic lighthouse areas, beach accesses, and/or by wildlife protection areas.
· Staff information desk providing park and general information to the public.
· During times when lighthouse is open to climbing, staff visitor contact points within lighthouse (top and base) and grounds.
· Talk in front of large groups of visitors with safety talk at the lighthouse base.
· Answer numerous and repetitive questions about the park in a professional manner.
· Educate visitors on the regulations of the park and safety concerns.
· Use educational and informational capacity when appropriate to gain compliance with park regulations. Do not attempt to enforce any regulations by acting in a law enforcement capacity.
· Use telephone to provide information about the park.
· Distribute maps, brochures, and other printed materials.
· Monitor and keep informational brochures stocked and available.
· Handle negative contacts and sensitive topics in a professional manner.
· Monitor and report safety concerns to appropriate staff member.
· Receive and report lost and found items.
· Occasionally, volunteer may be tasked to conduct an informal interpretative talk or presentation.
· May be requested to assist in emergency medical responses within scope of training.
· Assist with litter cleanup.
· May perform a variety of administrative tasks, i.e. filing, opening boxes and paper bundles, stuffing envelopes, photocopying, reviewing text, maintain volunteer records.
QUALIFICATIONS
· Ability to work independently with little to no supervision and as part of a team.
· Ability to research and communicate facts about the resources at Cape Hatteras.
· Skill in oral communication and tactful discussion of controversial subject matter.
· Ability to maintain a positive attitude and consistently be courteous and polite to visitors.
· Enjoy talking with and meeting people.
· Ability to learn quickly and retain basic knowledge.
· Ability to follow written and oral directions, ask clarifying questions to ensure understanding of expectations.
· Ability to effectively deal with stressful situations.