Restaurant Supervisor

This is a seasonal position supporting both of the properties eating establishments during the Polar Express season. The Restaurant Supervisor position is a floor supervisory position that requires coordination between staffing and business levels assisting where necessary to accommodate guest service. This position requires mostly active floor supervision and some administrative duties.

This position is Workamper eligible

Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Effective enforcement of all Xanterra and GCR F&B standards, policies and procedures.
• Support F&B Corporate Xanterra University, TIPS & ServSafe & Railway Training programs
• as assigned.
• Comply with all state laws and company policies regarding alcohol.
• Ensure proper accounting procedures are enforced for check outs, voids, comps, special event
• billing, tours and resumes.
• Support all FOH activities in Fred Harvey Restaurant and Spenser’s Pub.
• Ensure all guest/employee challenges and complaints are handled in a professional manner.
• Continually operate all facilities to maximize food, beverage, labor and operational costs
• within budget.
• Ensure staff members are in pressed and clean uniform with their nametag.
• Support participation in updating Attendance Cards for all employees.
• Ensure Dining Room facilities are maintained and clean.
• Report all maintenance requests.
• Enforce all side work duties are assigned and completed.
• Administer disciplinary actions fairly and consistently working with Unit Manager, Service
• Managers, F & B Director or Hotel Operations Director.
• Conduct Service Briefings daily before shifts.
• Check to ensure all buffet and outside signage is correct and clean.
• Communicate with other Service Managers and Unit Manager on a regular basis after a shift.
• Complete Accident Reports thoroughly and communicate with the Risk Manager.
• Knows proper evacuation procedures and execute in an efficient, timely manner.
• Other duties assigned.

Xanterra Parks & Resorts® Grand Canyon Railway (GCR) “We are an Equal Opportunity Employer, Female/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity.”

Qualifications

Minimum Qualifications:

• Must be at least 18 years of age or older.
• Knowledge of food and beverage service usually acquired through at least 6 months previous experience in food service.

Preferred Qualifications:

• Previous front of the house leadership experience.
• Knowledge of local food sanitation programs.
• Some knowledge of Word & Excel software

Basic Competencies:

• Verbal comprehension
• Communication skills
• Reasoning skills
• Basic math skills

Employment Conditions:

• Work safely to prevent on the job accidents and injuries.
• Work in inclement restaurant conditions.
• Work safely to ensure company equipment is secure.
• Wear protective equipment as required by the job duties.
• Complete required alcohol awareness and food safety certifications.
• Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

Physical Requirements:

• While performing the duties of this job, the employee is:
• Constantly standing, walking, twisting, using eye/hand coordination, manual dexterity, handling, wrist motion, bending/ stooping.
• Frequently carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 10lbs.
• Occasionally carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 50lbs.
• Constantly listening, hearing, seeing, and speaking.
• Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces.

Tagged as: ASAP, National Park