Job Description
Job ID: RV Park Associate
Business: RJourney, LLC
RJourney, LLC is looking for an RV Park Associate who will be critical to guest satisfaction, overall positive and memorable environment at RJourney, LLC. parks. This role will be responsible for executing the park’s management processes and systems, while working alongside the entire RV Park Team to improve and smoothly operate the park.
Responsibilities
· Process transactions accurately through a point-of-sale system (POS register), count money, make change, and process credit card transactions
· Take ownership during emergency situations
· Adaptability to the fluctuating needs of our operations
· Display teamwork ensuring all tasks are completed for smooth park is operation.
· Proactively engage with guests by addressing needs, answering questions, giving directions and other information in a professional manner, escalate to management when necessary.
· Working with the Training Director ensure completion of all training certifications
· Maintain and improve the appearance of the park, including but not limited to debris pick up, sweeping and mopping, window cleaning.
· Maintain a proactive stance on the safety standards and operations of the park.
· Provide accurate data for deposit collection
· Resiliency and excellent problem-solving skills.
· An ambitious and detail-orientated approach.
· Excellent telephone etiquette skills and capability to share communication across team to ensure everyone understands updates, priorities, and appropriate course of escalation
· Operate a SmartPhone/ tablet device to access assignments and submit work orders
· Maintain safety while operating vehicles
· Reporting to Assistant and Park Manager
Basic Qualifications
· Must be at least 18 years of age to be considered for this role
· Prolonged standing during peak operational hours to include indoor and outdoor settings
· Physical role requiring heavy lifting, pushing, pulling, bending, twisting, and kneeling
· Sound judgment and decision-making skills
· Strong written and interpersonal communications skills
· Safely handle cleaning chemicals and supplies
· Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required.
· Full-Time requires full availability for any shift.
· 2 or more years’ experience in customer service with experience in managing guest experiences.
· High proficiency working with computer applications and learning new software applications
· Must be able to pass background check
Preferred Qualifications
· Bilingual
· Propane Certification
· CPR/AED/First Aide Certification
· Computer proficiency
Employee Perks:
· Employer supported health benefits options for full-time employees including sick leave
· The potential to move all over the United States to our many RV Parks!
· To join a team of individuals who care about your success and have the desire to create a unique, productive, and fun work environment.
· The opportunity to envision and establish your dream role within a rapidly growing company in an industry that is ever-changing, and exciting!