Other
Retail
To apply for this job please visit workatkoa.com.
Job Description
Pay range starts at $15.50 per hour; Lead roles start at $16.00 per hour based on experience.
FHU RV site. Includes utilities and $10.00 laundry stipend as well as a 10% store discount.
Our beautiful 175 acre campground, Chautauqua Lake KOA Holiday, situated in the heart of Chautauqua County in Western New York; seeks TWO enthusiastic team members to round our our #1 Team for our 2025 Camping Season.
Position Overview:
Guest Services Team Members are responsible for our front desk, guest registration, escorting guests to their campsite, firewood sales, store sales, and all guest-facing relations. Our Store Lead role helps our Management team coordinate purchasing, store design, item placement, store pricing, site pricing, cabin photography, website changes, inventory, restocking, special events, special deals and equipment rentals.
Duties & Responsibilities:
Live Team Outsider’s values while providing superior guest services, in person and over the telephone, by being enthusiastic, attentive, friendly and helpful.
Greet all guests with a smile and a positive attitude.
Be attentive to all guests, being careful to address all guest issues in a respectful and timely manner.
Follow all guidelines and procedures regarding the handling of registrations, reservations, store sales, and refunds.
Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
Manage inventory stock counts, cleaning of front office and store on a regularly scheduled daily, weekly, and monthly basis.
Coordinate and ensure the safe and successful execution of all on-site activities, including food service and themed events.
Promote activities to our guests to increase participation and engagement.
Contribute ideas for new activities, and ways to improve existing activities.
Become educated on local and national advertising and discount programs.
Promote local attractions, store sales, special offers, and referrals to other company-managed campgrounds.
Always maintain a neat, well groomed appearance, wearing appropriate team attire and name tag.
Experience & Requirements:
A passion for customer service and the outdoors.
Excellent customer service and problem solving skills.
Knowledge of point of sale systems and cash register operations.
Ability to work nights, weekends, and holidays.
To apply for this job please visit workatkoa.com.