Guest Services Associate

Position: Guest Services Associate

Apple Island Resort is seeking a friendly, detail-oriented Guest Services Associate to join our front office team. This role is guest-facing and plays a key part in delivering a positive, seamless experience for our visitors from reservation through departure.

Required Experience

• Hands-on experience with CampSpot is a plus
• Prior experience in a campground, RV resort, hotel, or hospitality setting preferred

Key Responsibilities

• Assist guests with reservations, check-ins, check-outs, and general inquiries
• Manage and modify reservations using CampSpot
• Process payments, adjustments, and account updates accurately
• Answer phones, respond to emails, and provide clear, professional communication
• Work closely with other departments to resolve guest needs and issues
• Maintain accurate guest records and follow established procedure

Qualifications

• Strong customer service and communication skills
• Attention to detail and accuracy with financial transactions
• Ability to remain calm, professional, and solution-focused when handling guest concerns
• Good computer proficiency; point-of-sale and reservation system experience a plus
• Excel experience a plus

Schedule

• Seasonal position with part-time or full-time hours available
• Weekend and holiday availability may be required
• Workamping couples are preferred; opportunities available for a other position depending on skills and resort needs

If you enjoy working with people and thrive in a hospitality environment, we’d love to hear from you.

To apply, please submit your resume and pictures of yourself and your rig to generalmanager@appleislandresort.com or contact Karen Jenkins at (802) 372-3800.

Tagged as: Couples / Duos, Pay/Wages, SUMMER '26