Front Desk / Guest Services

Greet and welcome all guests approaching the front desk in accordance with KOA standards. Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards. Prepare reports as required, relating to shift check-list, and down-time reports. Answer inquiries from guests regarding campground amenities and local attractions. Fully comprehend and be able to operate all relevant aspects of the campground property management system. Ensure logging and delivery of all messages, packages and mail in a timely and professional manner. Be familiar with all in-house groups. Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times. Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner. Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures. Notify management of any pertinent information related to daily shift activities. Maintain high standards of professionalism, customer service, quality and cleanliness. Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.

Maintain health standards and ensure guests and team members are in a safe and secure environment. Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Compensation/Benefits
Kansas City East KOA is seeking full-time (36+ hours per week) and part-time (15-20 hours per week) work camper (single or couple) that is looking for a fast paced work environment. During peak season (April to September) this is a high traffic campground with a lot of turn over. The ideal candidate should be K2 trained with great customer service skills and an attention to detail in a fast paced registration and store environment. A highly motivated individual or team with prior experience is preferred. Pay range $13.75 per hour. Other benefits include on-site laundry ($10 per employee a week given at no charge), 20% discount on all store items, and more! Site rent is FREE if 30 hours are worked per week and are considered a full time employee, FHU site (W/S/E). ($500 a month if working only part time)

Conditions
RV Required

Job Length

Year-Round (12 months+)

Job Start Date

01-04-2025

Job Description
The Front Desk/Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store.

Tagged as: Couples / Duos, Pay/Wages, Single / Solo, Year-round