Job Description
Job details
RV Resort Host
Live. Work. Explore. Become part of our team at Idaho Sky Resort
Are you enthusiastic about hospitality, people, and beautiful places!? By working at our new RV resort, Idaho Sky RV Resort in Rexburg Idaho, you get all three! As part of our team, you will be a proud steward of the RV resort and play an essential role in providing warm and friendly hospitality to our guests!
We are a brand new 159 spot RV resort located in Rexburg, Idaho. Guest amenities include a convenience store, hot tubs, firepits, pickleball courts, private showers and bathrooms, and laundry facilities.
Job Summary:
RV Resort Host manages daily upkeep of RV sites, cleaning & maintenance of amenities, and provides outstanding customer service. This position also requires the host to work in the office with reservations. The primary objective of the RV Resort Host is to provide a superb customer service experience for guests when guest check in and during their stay. This position requires the following skills and abilities: Customer service skills; manual labor abilities; communication skills; basic fee collection and writing skills. The RV Resort Host must enjoy working in an environment with extensive public contact, have the ability to work with minimal supervision, and be able to learn quickly and follow instructions accurately. The RV Resort Host must be willing to work a flexible work schedule.
The Details:
Position Type: Seasonal
Season Dates: May 10th, 2024 – October 31st, 2024
Schedule: Typical schedule is 30-35 hours, 5 days/per week (will include weekends, evenings, and holidays)
Housing: Free RV site with full hook-ups and Idaho state hourly minimum wage
What is in it for you?
Free campsite, utilities included, Wi-Fi
Free on-site laundry facility
Annual national parks pass
Yellowstone Bear World tickets (Rigby, ID) (4 tickets)
Two weekdays (not Friday, Saturday, or Sunday) off from 10:00 AM until 7:00 PM
RV Host Duties and Responsibilities
Greet visitors, answer questions, and provide excellent customer service
Ensure all customers have reviewed and accepted the RV Resort rules and signed any applicable waivers when arriving
Help with guest reservations and questions
Must be able to use a computer or laptop to take reservations if needed after hours
Manage reservations and sales of general store merchandise
Be available to guests daily, including evenings and mornings on Fridays, Saturdays, and Sundays.
Ensure the RV sites are clean, safe, and in orderly condition at all times
Perform janitorial duties, including inspecting and cleaning all restrooms and laundry rooms daily
The Host shall notify the Administrator and maintenance staff of any urgent or emergency issues that would affect public safety or preservation of property
Making rounds in the Resort, at least every three hours, so they are seen if questions arise, or instructions need to be given to guests
Performing drive-by inspections of all RV sites each evening to ensure that payments have been made on all occupied sites and to make proper arrangements for guests who arrive without reservations
Refraining from public use of tobacco and alcohol, including e-cigarettes. Host shall not act in their official capacity while intoxicated or otherwise impaired
Maintaining good public relations and performing all duties in a courteous and professional manner, communicating effectively, both orally and in writing
Perform other duties as assigned
Qualifications and required experience:
Ability to live on-site via their own motorhome, 5th wheel, or RV trailer
Strong customer service experience
Prior RV experience desirable but not necessary
Must be able to work outside regardless of weather conditions when needed
Maintain a tidy host site and a professional, approachable appearance
Proficient in email and basic computer skills preferred
Experience with janitorial and grounds keeping is preferred
Hosts are expected to stay for the duration of the season