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Guest Services Ambassador

  • Part Time
  • Almond, NC
  • This position has been filled


Start Date: June 1, 2024
Job category:
Camp Host
Housekeeping / Cleaning
Compensation: RV Site plus wages
Hookups: Full (FHU)
Wi-Fi: Yes
Pets OK?: Yes

Job Description

About ROL

ROL is a venture-backed outdoor hospitality company building a network of unique campgrounds, each with a focus on environmental sustainability and modern-day amenities. We’re on a mission to deliver best-in-class outdoor hospitality experiences and transform recreational campground development.

About this position

We’re looking for candidates with guest services experience who are familiar with the outdoor hospitality industry.

This is for a part-time seasonal position for 25/hrs per week. This position is for an on-site guest service ambassador at our property in Almond, NC.

Our guest services ambassadors are responsible for front-line communication with our guests, troubleshooting and resolution of issues, and the day-to-day operations of our properties.

The best candidates will

  • Have their own recreational vehicle.
    Be passionate about camping, RVing, outdoor recreation, and environmental conservation
    Care deeply about the customer experience and take pride in providing the best service possible to guests
    Be patient and empathetic to our guests who come from all over the country and have different levels of experience with camping and electronic booking systems
    Be comfortable working at an early-stage company where change and innovation is welcomed and embraced
    Have an interest in growing their career in the outdoor hospitality industry


As a Guest Services Ambassador, you will be responsible for the following:

  • Maintain property appearance and cleanliness
    Empty fire pits and trash cans throughout property
    Clean bath houses, laundry, and office spaces daily
    Monitor check-in/check-out of guests
    100% guest satisfaction is your ultimate objective
    Assist guests with local recommendations and retail purchases
    Enforce property rules and guidelines, when necessary
    Communicate guests and maintenance issues to your supervisors


  • Willingness to work in all weather conditions.
    Familiarity with using laptops and smartphones for communication
    Detail-oriented for accuracy of data and information
    Treat our properties like your home and your mother-in-law is visiting
    Take care of guests like family
    Able to lift up to 50lbs
    Ability to de-escalate and/or resolve guests complaints or issues
    Effective critical thinking and decision-making skills
    Unequivocal drive for guest satisfaction


  • 30/50amp site accommodation if needed
    Paid biweekly hourly rate $15/hr

ROL provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

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