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Visitor Experience Specialist

Grand Canyon Conservancy

Job category:
Other
Retail
Compensation: Other - Inquire
Hookups: Full (FHU)
Wi-Fi: Unknown
Pets OK?: Unknown

To apply for this job please visit www.grandcanyon.org.

Job Description

POSITION OVERVIEW: VISITOR EXPERIENCE SPECIALIST LEVEL I


The Visitor Experience Specialist (VES) Level I position is an entry-level position in GCC’s Retail Department and reports to the GCC Store Manager.  The primary purpose of this position is to ensure that every visitor receives world-class service in GCC Retail Stores; to proactively sell products; and to recruit GCC Supporters. The GCC Retail Stores are open every day of the year (including holidays) and hours vary from 8:00 a.m. to 8:00 p.m.  Our summer season runs April through October.  Our winter season runs October to April.

PRIMARY RESPONSIBILITIES

  • Act as an ambassador for Grand Canyon and Grand Canyon Conservancy by proactively greeting visitors, answering questions, and graciously providing information about the Park and GCC
  • Develop and maintain a broad knowledge of GCC products and proactively assist visitors with product selection and purchases with the goals of upselling whenever possible
  • Foster stewardship and inspire support for Grand Canyon by informing each visitor of GCC’s supporter and donation programs, and make it compelling and simple for them to become a supporter and donor
  •  Meet or exceed sales and supporter recruitment goals
  • Ensure retail floor is fully stocked, all store areas including the break-room and offices are clean, and products are merchandised according to GCC guidelines and specifications
  • Assist store management in ensuring register transactions are processed efficiently
  • Accurately process sales using a computerized cash register system; reconcile cash drawer
  • Follow GCC Retail Guidelines for maintaining professional and respectful communication with visitors, NPS, colleagues, vendors, etc.
  •  Support management in maintaining a high level of morale by helping to foster a positive workplace environment
  • Attend NPS Ranger tours and GCC training programs when possible
  • Explain Grand Canyon National Park Junior Ranger program to visitors and swear in Junior Rangers who have completed the requirements

WORKING CONDITIONS

  • Standing for long periods, up to eight hours each day
  • Frequent, extended periods of repetitive hand motion required by operation of a computerized cash register system
  • Reaching and bending while cleaning and stocking
  • Lifting book boxes weighing as much as 40 lbs.; pushing carts of product weighing up to 100 lbs.
  • Moving stock on hand trucks weighing up to 100 lbs. From delivery vans, in some cases over rough surfaces, stairs, or inclines, and through varying weather conditions
  •  Ability to work at elevations more than 7,000-9,000 feet above sea level
  •  Walking to restroom facilities located in buildings other than the Park Store


TOTAL COMPENSATION  
This is a Seasonal, non-benefit eligible, non-exempt position.  The starting wage for this position is 13.06 per hour.  An RV is required for this position as housing is unavailable; full hook-up sites are available. The RV site rent is $50.00 per month. 

Qualifications

MINIMUM QUALIFICATIONS
•    1-year customer service/retail experience
•    1-year cash handling experience
•    Willingness to work a flexible schedule based on business needs, including evenings, weekends, and holidays in any of GCC’s Park Stores

PREFERRED QUALIFICATIONS, SKILLS, AND CHARACTERISTICS
•    Passion for Grand Canyon National Park and the mission of GCC
•    Enthusiasm for driving sales and recruiting supporters
•    Ability and desire to consistently provide outstanding visitor service
•    Ability to work as a team player in a fast-paced environment
•    Ability to exercise good judgment
•    Ability and desire to effectively interact with visitors and colleagues, demonstrate enthusiasm and maintain a positive attitude
•    Working knowledge of, or ability to learn a computerized cash register and payroll system.
•    The ability to promote and maintain a positive work environment

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To apply for this job please visit www.grandcanyon.org.

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