Job Description
Delaware North Parks and Resorts is hiring a Concessions Lead to join our team at Yellowstone General Stores in Yellowstone National Park, Wyoming. As a Concessions Lead you will supervise the fountain and lead associates in the delivery of excellent guest service at all times.
Responsibilities
- Supervises and coordinates activities of concession associates on a per shift basis, including training, counseling and enforcing work procedures and service standards.
- Ensures job performance of stand attendants via GuestPath Service Standards and operational service standards, health department, and all related operational standards.
- Inspects all stands and portables in the assigned area, ensuring all stands, portable carts and surrounding areas remain clean, sanitized, and safe and that all equipment is working properly.
- Analyzes and resolves all problems with associates, guests, and the operation with the assistance of management as needed.
- Verifies stand inventories before and after each event, and as assigned.
- Verifies food preparation for timeliness, and proper quantities.
- Evaluates and documents performance of stand attendants.
- Performs opening and closing procedures for assigned area.
- Assists concession associates in serving guests as business levels demand.
- Performs other duties as assigned.
Qualifications
- Minimum of one year experience in food service position preferred; previous experience as a stand attendant or stand manager preferred.
- Previous cash handling/cashier experience required.
- Previous supervisory experience preferred.
Physical Requirements
- Constant standing, walking, bending, reaching and repetitive motions.
- Ability to perform normal lifting of stock up to 50 pounds.
- Frequently immerses hands in water, soaps and sanitizer.
- May be exposed to variable temperatures, including extreme hot and cold, depending on season.
- May be required to work in confined and/or narrow spaces.
- Hazards include but are not limited to cuts from broken glass, slips, trips, falls, cuts, burns and strains.
- Noise level may be moderate-to-high during busy times.
Who We Are
Yellowstone General Stores are located throughout Yellowstone National Park including near Old Faithful, Mammoth Hot Springs, and Canyon Village. The locations offer the opportunity to explore the more than 1000 miles of hiking trails, 40 waterfalls, and 10,000 hydro-thermal features like hot springs and geysers. We have dorm-style housing and RV sites available. We also offer an employee meal program, store discounts, and recreational activities for our associates.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen – share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer