Job Description
LAKE GREENWOOD MOTOR COACH RESORT
FACILITIES MANAGER JOB DESCRIPTION
The successful Facilities Manager/Resort Host at Lake Greenwood Motor Coach Resort brings a customer service focus, a general knowledge of RV resort operations, basic computer skills, and basic maintenance and housekeeping skills. The successful facilities manager/host demonstrates flexibility in responding to resort maintenance and renter and owner needs as they arise. The facilities manager is knowledgeable and enthusiastic about the resort and welcomes and provides information to prospective buyers, contractors, and inspectors.
Facilities Manager duties and responsibilities
In addition to acting as the resort host on a week-on, week-off basis, the Facility Manager also performs the following duties:
Supervises and supports the resort host in accomplishing daily/weekly/seasonal housekeeping and maintenance activities.
Performs regular checks of resort systems including the pool and spa, clubhouse structure and mechanicals, street lighting, boat docks, streets, street lighting, sewerage system, irrigation system, clubhouse, and pool/spa leaks, to determine what maintenance needs to be performed; performs routine maintenance as needed; reports significant issues that need to be addressed by an outside party to Town and Country Property Management
Performs checks and maintains proper pool chemical levels in the pool and spa as required for certified pool operators.
Addresses issues or complaints by renters pertaining to rental sites, re-assigning sites or processing refunds as necessary.
Greets and accompanies inspectors who arrive at the resort for scheduled or unannounced inspections, notes and communicates findings to the board president or designee.
Interacts with contracted landscaping workers and addresses issues that arise.
Greets and oversees maintenance and repairs that have been contracted to an outside party to ensure issues are adequately addressed; report any unresolved issues to the board president or designee.
Maintains the list of resort sites that are for sale and ensures copies are available in the receptacle in front of the resort office; assists prospective lot buyers by providing information about the resort, directing them to available sites; answering questions about the resort such as resort rules, site rental program, resort amenities, location of resort covenants, owner costs, boat docks, storage building, etc.
Interacts with owners and renters to identify issues that may have been missed on routine checks of resort systems.
Reports longer-term maintenance or repair/upgrade issues to the board president or board facilities committee.
Provides a report of maintenance performed on resort systems to the board on a monthly basis.
Term, compensation, and other benefits:
The facilities manager/host is a full-time position. The position will receive three weeks’ vacation/personal time off during a 12-month period.
The resort facilities manager/host has the use of an attractive RV site including all utilities at no charge for the duration of the term of service; the resort host will also have access to all resort amenities including the clubhouse, pool, spa, and resort social activities.
Additionally, the facilities manager/host receives weekly monetary compensation for performing additional facilities manager duties.
Items Provided by the resort host/facilities manager:
Mobile/Self Contained Class A or Super C motorhome.
Supervision and Training Provided:
Reports to the LGMR board president or designee; will receive training in resort renter registration and entry procedures, renter refunds, and daily/weekly/seasonal duties; additionally, the host/facilities manager will be apprised of protocols to follow in the event that maintenance issues need to be addressed by outside providers.
The resort host/facilities manager will complete pool operator certification training and will be one of the individuals at the resort who is authorized to add chemicals to the pool as may be required to maintain proper pool chemical levels.