Front Desk / Housekeeping and Maintenance / Grounds Team
Bryan / North College Station KOA Holiday
Maintenance
Office
Job Description
2025 Summer Team Position – Front Desk/Housekeeping and Maintenance/Grounds
Maintenance/Grounds –
Perform basic carpentry, electrical and plumbing repairs, and maintenance to campground buildings, facilities, equipment, and grounds as directed by the Manager. Provide Maintenance/Repairs/Security to KOA Quality Standards. Provide excellent and friendly guest service by being attentive, responsive, and helpful to all guests needs. Greet the guests at every opportunity by demonstrating a friendly welcome and professional demeanor. Present a positive impression with a well-groomed appearance, smiles and proper KOA uniform and name tag. Implement daily, weekly and monthly maintenance and cleaning programs as outlined by the Supervisor/Manager. Examples include but are not limited to these areas; pool, lawn mowing, weed eating, landscaping, cleaning of buildings, garbage pick-up, propane pumping, laundry servicing and various other campground equipment. Report all customer problems, requests or complaints to the manager or supervisor and follow-up to resolve the issue if possible. Maintain safe campground systems, equipment and facilities, including pool, hook-ups, etc.
Required abilities
Knowledge/experience of electrical and plumbing equipment and installation. Knowledge/experience of pool operations. Knowledge/experience of propane dispensing. A keen eye for detail and excellent time management skills. Ability to work long and flexible hours and able to stand for long periods of time. Excellent troubleshooting, problem solving, decision making and communication skills. Ability to be flexible to changing work environment Available to work all shifts including weekends and holidays
Front Desk Reservations/Housekeeping –
Provide superior guest service either over the telephone or in person by being enthusiastic, attentive, friendly and helpful. Handle all guest issues with respect. Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag. Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, and refunds. Follow specific KOA cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment. Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by management for all front office and gift store areas. Promote your local attractions, as well as, the KOA system by value kard sales and referrals to other KOA’s and being knowledgeable of all national and local advertising and discount programs for the campground, store, other profit center areas. Answer queries regarding the campground services, fees, activities facilities, and travel directions. Follow communication protocols with multiple platforms via email, chat, phones, etc. with proper grammar and punctuation. Work in a fast-paced environment. Perform housekeeping duties for the bathhouse, pool bathrooms, and cabins as needed.
Required abilities
Able to stand for long periods of time Reliable and dependable Ability to take direction Available to work all shifts including weekends and holidays Respond to guest criticism and comments in a positive approach Ensure that customers are happy with their KOA experience A keen eye for detail and excellent time management skills Ability to work precisely and accurately Excellent multitasking ability and communication skills Ability to work long and flexible hours Excellent customer service and team player
Compensation/Benefits
Compensation/Benefits
All hours worked are paid. Free full hook-up site (includes water, and excellent Wi-Fi). Employee is responsible for monthly electricity costs. Propane available onsite at cost.
Conditions
RV Required
Partner Jobs Available
Job Length
Long-Term (6-12 months)
Job Description
Are You a Dynamic Couple Ready for Adventure?
We’re on the lookout for a fun, dedicated couple to join our team at the Bryan/North College Station KOA Holiday! If you thrive on creating memorable experiences, enjoy working in a team-oriented environment, and have KOA park experience, we’d love to hear from you. This is your chance to spend your time surrounded by nature, working with like-minded people, and making guests feel right at home.
Why Join Us?
We are located in Central Texas; our campground is less than two years old. We are just several miles from Teas A & M University.
About the Bryan/College Station KOA Holiday:
Location: Conveniently situated 15 miles north of Texas A & M. Both Bryan and College Station Have many museums and attractions.Surroundings: Large campground with wide RV sites, and a pond.Amenities:Beautiful poolKampK9® dog parkSparkling clean bathrooms and showersLaundry roomPlaygroundCamp storeCommunity room for kids and adults to hang out inFree Wi-Fi, and full hookup sites
What We’re Looking For:
A couple passionate about creating a welcoming and enjoyable atmosphere.Prior KOA Park experience is a plus.Team players who excel in guest interactions and maintaining a pristine campground.