Front Office Lead

Come Join the Sky Resorts team and live along the beautiful Colorado River at Arizona Oasis RV Resort!

We are looking for a talented and energetic Front Office Lead.

The Front Office Lead oversees the front office day to day operations. Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Office Lead, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front office staff to build lasting impressions and guest loyalty.

Requirements: Assist with training, coaching and scheduling for the front office team.
Ensure all guests are served promptly and courteously during all shifts.
Apply problem solving skills to resolve guest issues to their satisfaction.
Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free.
Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
Support the goals of the Resort through teamwork and collaboration with all departments.
Keep the front desk clean, tidy and supplied with all necessary supplies.
Complete reservations, check in/out guests.
Walk throughout the Resort to check on guests, hand out promotional materials.
Identify and implement ways to improve our guest’s experience.
Submit and follow up with maintenance requests for issues such as electrical, sewer and water break problems as needed.

Qualifications: Previous supervisory and customer service experience in a fast paced environment is ideal, as well as cash handling experience. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. Must have good computer skills.

Salary Description
$16.00-$17.00 per hr

Tagged as: ASAP, FALL '24, Pay/Wages, WINTER