Other
Summer
Job Description
POSITION SUMMARY
The Evening Guest Services Supervisor is responsible for overseeing the day-to-day operational activities of the campground, ensuring a smooth, efficient, and enjoyable experience for all guests. This role involves managing various departments, including staffing, inventory, maintenance, safety, housekeeping, guest services, and recreational activities. The Operations Supervisor plays a vital role in maintaining high standards of service and operational excellence, working closely with the management team to implement policies and procedures that enhance guest satisfaction and employee productivity. This leadership role is responsible for delivering KOA’s Culture, Mission, Vision, and Values.
SPECIFIC DUTIES
Provide great customer service while improving guest satisfaction and raising the net promoter score through training of staff and maintaining of the property as pertains to the evening shift. Train and support evening campground staff.Assist the GM in achieving monthly and annual budget requirements. Manage sensitive and confidential information with the highest level of discretion. Ensure that all data is securely stored and accessible only to authorized individuals. Ensure all accounting functions at the campground follow OAK procedures including correct and accurate cash handling.Maintain compliance with preventative maintenance and deep cleaning programs through regular inspection of cabins with the Housekeeping Supervisor and Engineer Supervisor.Develop effective conflict resolution and critical thinking skills. Monitor and manage inventory levels, ensuring that all necessary supplies are available.Comfortable in high-pressure and fast paced situations while maintaining composure and objectivity. Maintain property by following the quality assurance manual. Function as Manager on Duty in the absence of GM. Implement and enforce safety protocols to ensure a safe environment for both guests and staff while complying with various local, state, and federal safety requirements.Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EXPECTED RESULTS
Demonstrates leadership skills. Meet property’s target for guest satisfaction through Guest Satisfaction Surveys and Net Promoter Scores. Meet property’s target for employee engagement & experience metrics through organizational Employee Experience & Engagement Survey scores and employee feedback. Precise control and adherence to KOA policies of all generated cash. Contributes to organization success by building competent and diverse teams with a focus on development. Model accountability to KOA’s Culture. Meet Quality Assurance standards and goals.
JOB QUALIFICATIONS
High School Diploma or equivalent Proven experience in a Customer Service supervisory role Hear and speak the English language fluently Strong decision-making ability Proficient Computer Skills Ability to work nights, weekends and holidays Excellent communication, collaboration, and delegation skills with ability to manage confrontation Ability to motivate, lead and develop a diverse team Strong working knowledge of operational procedures Valid driver’s license
PHYSICAL REQUIREMENTS
Ability to stand for long periods of time. Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain. Able to work inside and outdoors and in various climates.
Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. This includes discrimination based on race, religion, color, national origin, ancestry, gender, gender identity, age, sexual orientation, or any other protected status.
Compensation/Benefits
Start and End dates are Flexible
Positions are paid for all hours worked. Paychecks are biweekly.
$18/hour for all hours worked.
Direct Deposit available
Rent $92.30 biweekly for a 50/30-amp, Full Hook-up site and utilities – Water, Electric, Sewer.
Discount on Kampstore items and propane
Conditions
RV Required
Job Length
Long-Term (6-12 months)
Job Start Date
01-05-2025
Job Description
Moab’s year-round access to thousands of square miles of amazing red rock landscapes, along with the cool waters of the Colorado River, has made it one of the most sought-after outdoor recreation destinations in the American Southwest. Whether you’re into Jeeping, ATV-ing, hiking, fishing, cycling – Moab has it all! Located 15 minutes from Arches National Park, and close to both Dead Horse State Park & Canyonlands National Park!
Our fast-paced KOA is open from March 1st – November 4th and features 22 Rustic Cabins, 26 Deluxe Cabins, Pull-Through and Back-In sites, as well as tent sites. Wifi, 24-hour laundry, General Store, and propane on-site.
A FHU RV site is provided for this position. No other housing is available.